Executive Housekeeper

Millennium Hotels and Resorts•Sunnyvale, CA

7h•$110,000 - $115,000•Onsite

About The Position

As our Executive Housekeeper, you will lead all housekeeping and laundry operations, creating a clean, safe, and welcoming environment while driving operational excellence, financial performance, and team engagement. This role is ideal for a hospitality leader who combines a passion for service with strong operational and people leadership skills and is committed to delivering exceptional guest experiences. You will shape the culture, standards, and performance of the Housekeeping department. Through strong leadership and operational expertise, you will develop talent, drive efficiencies, and create an environment where cleanliness, service, and attention to detail define the guest experience. Your leadership will bring our values to life by fostering a culture of accountability, innovation, and excellence.

Requirements

Passion for hospitality and delivering exceptional service
Strong communication and interpersonal skills
Ability to thrive in a fast-paced environment
Solutions-oriented mindset with strong attention to detail
Flexibility to work varied schedules, including evenings, weekends, and holidays
Proven leadership experience in hotel housekeeping operations
Ability to drive accountability, engagement, and operational excellence
Strong decision-making and problem-solving capabilities
Experience managing departmental budgets, labor productivity, and expense controls
Demonstrated ability to lead through change and operational growth
Strong knowledge of housekeeping operations, laundry operations, and room inspection standards
Experience managing room attendants, public area attendants, laundry teams, and supervisors
Knowledge of inventory management, linen controls, and supply ordering
Understanding of OSHA standards, chemical safety, and housekeeping best practices
Experience with hotel property management systems and housekeeping technologies
Experience in budgeting, forecasting, and labor management
High school diploma or equivalent required
Equivalent combination of education and relevant experience will be considered

Responsibilities

Lead and oversee all housekeeping and laundry operations
Establish and maintain department standards aligned with the M Social brand
Build and sustain a high-performing and engaged team culture
Foster accountability, collaboration, and continuous improvement
Ensure guestrooms, public areas, laundry, and back-of-house spaces meet quality standards
Maintain cleanliness, safety, and brand presentation throughout the property
Monitor productivity and staffing levels to maximize efficiency
Manage inventories, linen controls, and supply costs
Identify opportunities to improve operations and guest satisfaction
Deliver consistent, high-quality results in a fast-paced environment
Deliver exceptional service rooted in a passion for hospitality
Respond promptly and effectively to guest concerns and service recovery opportunities
Maintain the highest standards of cleanliness and presentation
Create memorable experiences through attention to detail and service excellence
Partner closely with Front Office, Engineering, Food & Beverage, and Operations teams
Communicate effectively and contribute to a positive and collaborative work environment
Support a culture of respect, accountability, and excellence
Recruit, coach, develop, and inspire employees
Provide feedback, direction, and recognition to drive engagement and growth
Foster a culture of continuous learning and professional development
Develop succession plans and strengthen leadership bench strength
Manage departmental budgets, forecasting, labor productivity, and expense controls
Monitor inventory levels and purchasing practices
Drive efficiencies while maintaining quality and guest satisfaction
Analyze departmental performance and implement continuous improvement initiatives
Ensure compliance with company policies, OSHA standards, and safety procedures
Maintain knowledge of housekeeping best practices and brand standards
Ensure proper training and compliance with chemical handling and safety procedures
Uphold a culture of accountability and operational excellence