Executive Housekeeper

Hilton Garden Inn Wichita•Wichita, KS

About The Position

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations. Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality, Inc. Each responsibility of this position is assigned a weight that indicates the percentage of the overall job it represents. For performance appraisal purposes, the Core Responsibilities (what the job is; the substance of the job) account for 90% of the overall appraisal score. The other 10% is based on the Professionalism and Style category (how the individual goes about doing the job). Job Function Weight Job functions describe the substance and most important responsibilities of the job. Totals 90% 1. Administration · Supervise housekeeping and laundry staff, including counseling, termination, performance evaluations, training, and development. · Assist in the development of the annual budget. Monitor performance against plan. · Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies. · Ensure quality services are rendered in meeting guest needs. · Schedule staff according to labor standards and forecasted occupancy. · Maintain room quality based on StepStone and hotel guidelines. · Monitor and maintain required level of cleanliness in rooms, storage areas, laundry, restrooms, and common areas. · Enforce procedures for the acceptance, security, and return of guest lost and found items. · Enforce procedures for security of on-loan equipment. · Maintain productivity and labor cost goals. · Conduct inventories of linen, supplies, and equipment as required. · Order and receive supplies to maintain adequate inventory levels. · Immediately alert hotel management of emergency situations via all communication avenues. · Ability to accurately use various office and accounting software. 50% 2. Support · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to accurately report information. · Ability to assist with various office tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Attend required meetings. 40% Professionalism and Style Expectations Weight These are expected of every associate within StepStone Hospitality, Inc. Totals 10%. 3. Personal Effectiveness · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. 5% 4. Communication · Understands and communicates the StepStone Culture and Core values. · Expresses ideas and conveys information clearly, effectively, and professionally. · Actively listens to others. · Conveys company information, decision, or problems to appropriate parties on a timely basis. · Works to resolve disagreements and is respectful of peers and co-workers. 5% Physical Requirements 5. These are required of every associate. · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned. Additional responsibilities specific to you are: · Must have a comprehensive knowledge of all hotel departments and functions. · Must have good mathematical and computer skills. · High school education and relevant training and experience required. Additional education preferred. · Ability to obtain required licenses or certificates. · CPR and first aid training preferred. · Additional language ability preferred. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations. Employees must immediately report any unsafe condition to the appropriate supervisor. Employees who violate safety standards, who cause hazardous or dangerous situations, or who fail to report or, where appropriate, remedy such situations; may be subject to disciplinary action, up to and including suspension and/or termination of employment. The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Requirements

High school education and relevant training and experience required.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Nice To Haves

Additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Supervise housekeeping and laundry staff, including counseling, termination, performance evaluations, training, and development.
Assist in the development of the annual budget. Monitor performance against plan.
Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies.
Ensure quality services are rendered in meeting guest needs.
Schedule staff according to labor standards and forecasted occupancy.
Maintain room quality based on StepStone and hotel guidelines.
Monitor and maintain required level of cleanliness in rooms, storage areas, laundry, restrooms, and common areas.
Enforce procedures for the acceptance, security, and return of guest lost and found items.
Enforce procedures for security of on-loan equipment.
Maintain productivity and labor cost goals.
Conduct inventories of linen, supplies, and equipment as required.
Order and receive supplies to maintain adequate inventory levels.
Immediately alert hotel management of emergency situations via all communication avenues.
Ability to accurately use various office and accounting software.
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Understands and communicates the StepStone Culture and Core values.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
Ability to obtain required licenses or certificates.