Full - Time Executive Housekeeper

Pathfinder Hospitality•Austin, TX

1d•Onsite

About The Position

Executive Housekeeper Do you dream in dust bunnies and disinfectants? Does the perfect pillow placement spark joy in your soul? Are you a magician of immaculate rooms, transforming chaos into five-star havens with a flick of your feather duster? If so, we have the Executive Housekeeper role for you! If you are missing a few skills or qualifications, no problem! We value potential and invest in training those with the right attitude and desire to excel. Skills can be learned, but passion can't be taught. If you believe in platinum service and thrive on exceeding guests' expectations, we want to talk to you, apply today! Our selection process is designed to give you the chance to show us who you are - not just what's on your résumé. About Us: What is Platinum Service? It's our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum! Culture and Values: We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests. We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlasts its founders and processes, decades after we are gone. Our core values are our guiding principles. ● Accountability: We honor our commitments and each other with reliability and responsibility. ● Collaboration: Everyone's thoughts and opinions are important. ● Empowerment: We learn from our successes and failures and strive to evolve as we grow. ● Innovation: We use creativity to turn the Ordinary into Extraordinary ● Integrity: We honor our promises and fulfill our commitments. ● Passion: We thrive because of our heartfelt commitment to unrivaled hospitality ● Transparency: We openly share successes and failures. We are accountable in all our business practices. If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today!

Requirements

An eye for detail that others miss - you notice what's out of place, you hold the bar high, and you build that same standard in the people around you.
Demonstrated leadership experience - you've led teams, coached people, and created accountability, whether that's in hospitality, facilities, retail, healthcare, or any environment where standards and service matter.
Strong communicator and cross-functional collaborator - you build trust with the people you lead and the departments you work alongside.
Understanding of cleaning standards, hygiene regulations, and guest service expectations - or the drive and ability to master them quickly.
Comfortable with technology and operational systems - scheduling tools, inventory tracking, and property management platforms are part of how you run your operation.

Nice To Haves

Bilingual in English and Spanish preferred

Responsibilities

Lead and develop your team - recruit, train, schedule, and coach your housekeeping staff daily, building a culture where people take pride in their craft and grow under your leadership.
Own the guest experience on every floor - set and enforce Platinum Service standards across all guest rooms and public areas through a consistent inspection and accountability system, directly driving the property's cleanliness scores and guest satisfaction ratings.
Manage the operation like an owner - control labor, supply, and linen budgets with precision; forecast needs proactively.
Partner across the hotel - serve as a key connector between Housekeeping, Front Desk, and Maintenance to ensure seamless room readiness, VIP preparation, and rapid response to guest needs, because delivering Platinum Service is a whole-hotel effort.
Ensure brand and compliance standards are met - maintain QA-ready rooms at all times, stay current on brand requirements, health and safety regulations, and internal SOPs.
Embody Pathfinder's sales and service culture in every interaction - as a department head, you are one of the most visible leaders in the building. You represent Pathfinder's culture to your team, to guests, and to every colleague you work alongside, and you make sure the people you lead do the same.