Executive Housekeeper
Northgate Resorts•Tyler, TX
•Onsite
About The Position
The Executive Housekeeper (age 18+) is responsible for overseeing the daily directives of the Camp-Resort’s housekeeping department. This supervisor will lead a team of housekeepers and inspectors. This is a SEASONAL, full-time position and reports to the Office Manager.
Requirements
- Housekeeping experience required
- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision.
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
- Able to lift up to 50 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the park
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
- Constant exposure to outside weather conditions
Nice To Haves
- Experience in customer service, hospitality, and management preferred
Responsibilities
- Schedules staff, monitors payroll, and maintains compliance with a payroll budget
- Participates in the recruitment process and selection of talent for the housekeeping department
- Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department
- Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
- Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure cabin cleanliness and performance
- Conducts daily stand up meetings with housekeepers to prioritize the day and facilitates feedback from staff members
- Assists with maintaining an inventory of housekeeping supplies and equipment
- Maintains SDS and inventory for all chemicals
- Ensures the turnover of all vacant and clean cabins on time; verifies stayovers, reports early checkouts and communicates issues and discrepancies with the front desk
- Maintains accurate cabin cleanliness statuses and updates cabin status within the reservations system in real-time via tablets
- Provides coaching, encouragement, and recognition to staff members when necessary
- Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with housekeepers; coaches and drives accountability and performance improvement
- Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and inventoried adequately for the next day's activities; ensures and promotes safety standards in these areas
- Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
- Assists with cleaning cabins
- Manages the laundry process by maintaining the inventory and cleanliness process
- Assists with the inspection of cabins and other facilities to ensure cleaning standards are met
- Completes required reports on a timely basis
- Schedules deep clean on a bi-annual basis
- Collaborates with park and home office departments
- Responds to guest inquiries using the company’s service recovery guidelines
- Utilizes and learns the reservation system for daily planning
- Participates in other projects and activities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
