Vietnamese/English Speaking Executive Host (Swing Shift) - Lincoln

Ho-Chunk, Inc.•Lincoln, NE

12d•Onsite

About The Position

The Executive Host is responsible for developing, managing, and coordinating programs that attract and retain mid- to high-limit gaming guests, ensuring exceptional guest satisfaction and repeat visitation. This role builds and maintains strong player relationships, delivers personalized service, and supports revenue growth through targeted guest engagement and VIP program execution while ensuring compliance with all company policies, internal controls, and regulatory requirements.

Requirements

Must be at least 21 years of age
Must be Bi-lingual in Vietnamese and English
High school diploma or equivalent required
Minimum five (5) years of host or player development experience in a large-scale gaming operation (slot and table games environment)
Strong understanding of player tracking systems and complimentary/comp guidelines
Established player base or demonstrated ability to build and maintain a loyal guest following
Proficiency in Microsoft Office Suite or related software
Strong organizational, analytical, and problem-solving skills
Excellent guest relations and phone etiquette skills
Ability to secure and maintain a Nebraska Gaming License

Nice To Haves

College degree in Marketing, Hospitality, Business, or related field

Responsibilities

Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming
Develop and maintain relationships with mid- and high-limit gaming guests to drive loyalty and repeat visits
Market gaming products, amenities, promotions, and property offerings to targeted guests
Greet guests and participate in social events, promotions, and VIP functions
Track guest visits, arrange accommodations, and issue complimentary offerings within established guidelines
Manage and promote Player’s Club enrollment and related loyalty programs
Maintain accurate guest histories and player tracking data for future marketing efforts
Protect guest rewards, credit lines, and account integrity in accordance with policy
Resolve guest complaints and service issues in a timely, professional, and courteous manner
Coordinate VIP services including food, beverage, transportation, cross-property events, and special experiences
Maintain a visible presence on the gaming floor and at VIP events to engage high-value guests
Drive gaming revenue growth through targeted outreach, networking, and telemarketing efforts
Review activity reports and financial performance data to assess progress toward goals and adjust strategies as needed
Represent the company at promotional events, entertainment functions, and sponsored activities, both on and off property
Stay informed on gaming machines, player tracking systems, promotions, entertainment offerings, and competitor activity
Attend meetings and collaborate with internal departments to support marketing and player development initiatives
Perform other duties as assigned