Executive Host (Eldorado Scioto Downs, Columbus, OH)
About The Position
The Executive Host’s foremost role is to own all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. Your overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. As a member of this team, you will be the first line of contact with a property’s very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness. The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer-facing role as well as the ability to develop relationships via the telephone.
Requirements
- Resilience
- Tenacity
- Passion for service in a customer-facing role
- Ability to develop relationships via the telephone
Responsibilities
- Own all aspects of strategic relationships with a specific group of VIP players
- Direct account development for VIP players
- Build relationships with VIP players
- Provide service to VIP players while on property
- Develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities
- Be the first line of contact with a property’s very best guests
- Exude an exceptional motivation to serve
- Exhibit a unique blend of gregariousness and graciousness
- Be an intuitive and creative problem solver
- Strive to delight guests
- Be committed to proactive service recovery
- Be skilled in social awareness
- Develop relationships via the telephone
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What This Job Offers
Career Level
Executive
Education Level
No Education Listed
