Executive Host - Maryland (Bilingual Hindi/English Preferred)

Live! Casino and Hotel Maryland•Hanover, MD

8d•$64,892 - $89,506•Onsite

About The Position

As an Executive Host, you will be responsible for providing quality guest service, increasing rated play, and growing gaming revenues annually, consistent with property plan, and cross-property goals. Executive Hosts are an integral part of Live! Casino and Hotel building and improving market share as being the key contact for guests and repeat visits. Executive hosts maintain high visibility on the gaming floor to build and maintain relationships with frequent players. Responds to players’ needs and requests and resolves player issues following established guidelines.

Requirements

High school Diploma or GED equivalent.
A four (4) year degree in Marketing, Business, and or a related field or equivalent work experience.
Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
Two (2) to four (4) years’ experience in casino marketing, with direct customer contact preferably in the casino or hospitability industry.
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Ability to communicate clearly and effectively both orally and in writing.
50% Standing
50% Walking
Use of stairs and elevators
Analytical and critical thinking.
Problem-solving and decision-making skills.
Friendly and welcoming disposition.
Ability to perform basic math calculations.
Maintain strong interpersonal relationships.
Knowledge of Player Tracking System, AS400, Microsoft Word and E.D.T systems.
Knowledge of Gaming regulations.
Professional and business-appropriate appearance.

Nice To Haves

Bilingual Hindi/English Preferred

Responsibilities

Works with Management within budget for premium-rated players and VIP promotions.
Maintains visibility and availability on the casino floor in order to meet and greet guests during individual visits as well as special events.
Ensure guests have a favorable gaming experience through developing trust and confidence in their player development hosts.
Evaluate customer’s play for comping needs.
Issues comps and complimentary items in accordance with property comp matrix, as necessary and authorized.
Responsible for managing and increasing rated play.
Communicate with premium/rated players through telemarketing, letter writing about available services, promotional opportunities, and special events.
Coordinates the lines of communication between guests and other departments to ensure quest satisfaction.
Coordinates, and implements player promotional plans, processes, and programs.
Review activities and promotional status with the Director/Vice President of Player Development.
Meet with departmental director and managers as necessary.
Supervise Casino Hosts.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts