Executive Host - Philadelphia

Live! Casino and Hotel Philadelphia • Philadelphia, PA

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About The Position

The Asian Executive Host is responsible for providing quality guest service, guest satisfaction, and increasing rated play and grows actual revenues annually, consistent with property plan, and cross property goals. The Asian Executive Host will be an integral part of Live! Casino and Hotel in building and improving market share as being the key contact for guests and repeat visits. Maintains high visibility on the gaming floor to build and maintain relationships with frequent players. Responds to Asian players needs and requests and resolves player issues following established guidelines.

Requirements

• Two (2) to four (4) years’ experience in casino marketing, with direct customer contact preferably in the casino or hospitability industry.
• A four (4) year degree in Marketing, Business and or a related field or equivalent work experience.
• Must be able to obtain and maintain a valid gaming license as determined by the state Gaming Control Agency for the position.
• Ability to communicate clearly and effectively both orally and in writing.
• Requires excellent analytical, problem solving, critical thinking and decision-making skills.
• Ability to perform the manipulation of numbers and basic math calculations.
• Knowledge of Player Tracking System, AS400, Microsoft Word and E.D.T systems.
• Knowledge of Gaming regulations.
• Fluency in English (speech and writing) is required as well as in either Chinese or Vietnamese.
• Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
• A four (4) year degree in Marketing, Business and or a related field or equivalent work experience.
• Two years of experience in direct interaction with customers.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Responsibilities

• Works with Management within budget for premium rated players and VIP promotions.
• Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.
• Ensure guests have a favorable gaming experience thorough developing trust and confidence in their player development hosts.
• Evaluate customers play for comping needs.
• Issues comps as necessary and authorized.
• Responsible for managing and increasing rated play.
• Communicate with premium/rated players through telemarketing, letter writing about available services, promotional opportunities and special events.
• Coordinates the lines of communication between guest and other departments to ensure quest satisfaction.
• Coordinates, and implements player promotional plans, processes and programs.
• Review activities and promotional status with Director/Vice President of Player Development.
• Meet with departmental director and managers as necessary.
• Supervise Casino Hosts.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Other duties as assigned

Benefits

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level