Executive Host

Tioga Downs • Nichols, NY

10h

About The Position

Be the driving force behind VIP experiences as an Executive Host—create memorable moments, grow player loyalty, and shine in a fast-paced casino atmosphere.

We offer unique benefits like onsite Day Care, Tuition Reimbursement, and discounts at our Hotel, Restaurants, and Spa. We have 3 Medical Plans to choose from. 2 Vision Plans, 2 Dental Plans, Accident, Hospital, and Critical Illness are available, as well. STD, LTD, and Life Insurance policies are our gift to you as a FT Employee. 401k Plan, Paid Time Off, Sick Time, and Holiday Pay.

Requirements

• Bachelor’s degree in a related field and a minimum of two (2) years of Casino Host experience required; OR High School Diploma/GED with at least (3) years of Casino Host experience will be considered.

Responsibilities

• Maintain the highest level of confidentiality.
• Maintains a working knowledge of the Company’s property, as well as special events on and near property.
• Maintain up-to-date knowledge of and ensure compliance with all house rules and regulations.
• Support the VIP Service Department by responding to basic guest and staff questions, while channeling more complex concerns to Director of the department.
• Research historical data on players’ behavior to create target lists.
• Develop and execute offers/awards/incentives, including use of existing promotions/programs, complimentary goods and services and other activities/events to encourage customer loyalty and build positive relationships.
• Use technological applications and devices to record player preferences and habits.
• Compile guest feedback and inform Director of findings on a regular basis.
• Prepare and assist in the preparation of correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed, seeking approval prior to any mass mailing/emailing going out to the guests.
• Develop, coach and manage the staff members within the department.
• Assist the Director with coordination of events, meetings as needed, scheduling staff within the department and working directly with needed vendors.
• Must maintain a coded list with a minimum of 300 assigned players, a Developmental list with a minimum of 30 players and a Maintenance list with a minimum of 150 assigned players.

Benefits

• Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
• Generous 401K plan - 100% Vested from the beginning!
• Medical, Dental, Vision and Life Insurance available for Full-Time Employees
• Paid Time Off, Sick Time and Holiday Pay
• Tuition Reimbursement for eligible employees
• Discounts available for Hotel, Restaurants, Spa Services, and more

What This Job Offers

• Job Type: Full-time