Gatehouse | Philadelphia | Host

Menus and Venues • Philadelphia, PA

3d • Onsite

About The Position

Role Summary
Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.

Requirements

• 1+ year of hosting or customer service experience preferred.
• Confident communicator and calm under pressure.
• Familiarity with OpenTable or similar systems.
• Strong multitasking and organizational skills.
• Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
• Able to lift up to 50 lbs. and remain on your feet for extended periods.

Responsibilities

• Warmly and graciously greet all guests upon arrival
• Check coats or bags
• Answer phones, make reservations and take messages
• When immediate seating is limited, provide guests with estimated waiting time
• Take note of where guests are waiting and seat them when tables become available
• Maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
• Accommodate special seating requests for guests whenever possible
• Seat guests based on guest preferences and balancing of customer flow in service stations
• Relay guest notes to servers, kitchen and managers as needed
• Maintain supplies at the host stand according to restaurant checklist
• Print menus and beverage lists as needed
• Clean menus of food and stains
• Thank guests as they leave and invite them to return
• Process gift cards
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager

Benefits

• Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement
• Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus
• Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture
• Employee perks, discounts & benefits across URBN brands
• Eligible full-time employees enjoy access to URBN’s competitive benefits package, including:
• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 401(k) with retirement savings plans
• ➡ Learn more: urbn.com/work-with-us/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed