Executive Host - Asian Market

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

1d•Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Requirements

Mandarin speaking is required for this position.
Strong sales mindset with proven experience in outbound calling, telemarketing, or revenue-driven Guest development.
Ability to build relationships quickly and convert prospects into loyal Guests.
Excellent communication, organizational, and follow-up skills.
Ability to work flexible hours, including nights, weekends, and off-property events.

Nice To Haves

Knowledge of casino operations, player development, and comp management preferred.
Experience working with targeted markets, particularly Asian clientele, a strong plus.

Responsibilities

Generates revenue through new business to Seminole Classic Casino
Build, maintain, and grow strong relationships with valued Guests by actively marketing gaming products, amenities, promotions, and hosted experiences.
Drive new business through high-volume outbound calling, telemarketing campaigns, and proactive sales strategies.
Telemarkets assigned guests to drive incremental trips and revenue utilizing available offers
Meet and exceed established performance benchmarks and revenue growth expectations.
Develop and manage a targeted Guest base to increase gaming revenue and overall profitability.
Greet and engage Guests on the casino floor and participate in social events, special promotions, and hosted activities.
Issue Player’s Club cards and actively promote Player’s Club enrollment, tiers, and related promotions.
Update and maintain accurate Guest profiles and visit histories to support strategic marketing and future visitation.
Market to predetermined active and inactive Guests via phone, mail, and direct outreach to drive brand loyalty and visitation; track and report results.
Effectively handle Guest complaints and resolve discrepancies in a professional, timely, and courteous manner.
Ensure the protection and proper use of Guest rewards, credit lines, and confidential information.
Provide elevated service offerings including food, beverage, transportation, cross-property events, and Player’s Club programs.
Assist in the training and development of Casino Hosts, including oversight of comp issuance in accordance with assigned approval levels.
Monitor and ensure comp usage and reinvestment strategies align with departmental goals and revenue objectives.
Assist in the development of host benchmarks, incentive programs, special events, and sales-driven marketing initiatives.
Create, plan, and execute targeted events and strategies for focused Guest segments to maximize revenue growth.
Lead and participate in off-property activations, festivals, dinners, and hosted events to drive new business acquisition.
Play a key role in expanding the Asian market through targeted outreach, off-property hosting, and strategic relationship building.
Maintain up-to-date knowledge of gaming machines, player tracking systems, promotions, entertainment offerings, and property operations.
Stay informed of competitive promotions and market trends to identify new growth opportunities.
Respond to Player’s Club correspondence and Guest service survey feedback, communicating insights to appropriate department leaders.
Safeguard the confidential nature of all departmental and property records.
Perform other duties as assigned.