Executive Healthcare Liaison-Orlando-Executive Health Program

Orlando Health•Orlando, FL

2d•Onsite

About The Position

The Executive Healthcare Liaison serves as a strategic partner and point of contact between executive leadership, clinical teams, and high-profile patients, facilitating exceptional patient experiences and ensuring seamless coordination across departments. This role manages executive-level relationships, enhances patient satisfaction, and supports healthcare business development initiatives. Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you!

Requirements

Bachelor’s degree is required.
High school diploma or equivalent and four (4) years of directly related work experience may substitute for the bachelor’s degree (in addition to the requirements listed in the experience section).
None.

Nice To Haves

Preferred fields of study include healthcare, business, communications, or a related field.
Experience in hospital systems, private practice networks, or academic medical centers.
Knowledge of EMR/HER systems and healthcare operational workflows.
Familiarity with patient satisfaction metrics (e.g. Press Ganey, HCAHPS).

Responsibilities

Serves as the primary liaison for executive patients, VIP clients, and referring providers to coordinate personalized, high-quality care experiences.
Works closely with physicians, clinical teams, and administrative staff to ensure timely access to care and resolve complex issues.
Acts as a representative of executive leadership to reinforce organizational values, improve service delivery, and support communication efforts.
Proactively identifies opportunities to enhance patient experience and satisfaction for high-profile populations.
Participates in business development, strategic planning, and community engagement initiatives that align with the organization’s goals.
Monitors and tracks service metrics, patient feedback, and trends to inform process improvement efforts.
Coordinates with marketing and communications teams to support outreach, branding, and community presence.
Maintains strict confidentiality and professionalism in all interactions and ensures compliance with HIPAA and healthcare regulations.
Oversees the collection of data, including billing charges.
Manages and expedites the scheduling of all appointments and testing for executives at Orlando Health.
Obtains and sends the executive’s medical records to the appropriate location.
Provides reliable accessibility to the executive, ensuring timely support and responsiveness to all needs.
Stays in direct contact with providers regarding the executive, ensuring proper communication about questions or follow-up visits.
Researches and determines the best and most expeditious way for the executive to be seen at any Orlando Health or non-Orlando Health specialty.
Assists executive’s immediate family members and front office staff with clinical specialist appointments, as needed.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Performs all other duties assigned.
Collaborates routinely with Orlando Health Cardiology and other specialty teams.