Executive General Adjuster

Raphael and Associates•New York, NY

1d•Hybrid

About The Position

Raphael & Associates is seeking an experienced, detail-oriented Executive General Adjuster to investigate, evaluate, and manage complex property and casualty claims in New York. This role is responsible for handling large-loss and high-exposure claims, providing expert analysis of coverage and liability issues, and delivering exceptional client service throughout the claims process. Join a forward-thinking organization that values your contributions and supports your professional growth in building a long-term career.

Requirements

Appropriate state adjusting licenses as required
Minimum of five (5) years of property and casualty claims adjusting experience, including handling complex or large-loss claims.
Strong analytical, investigative, and negotiation skills
Excellent written and verbal communication abilities
Ability to manage multiple priorities and deadlines effectively
Strong customer service and relationship management skills
Detail-oriented with strong organizational skills
Proficiency with Microsoft Office and claims management systems
Ability to work independently and collaboratively in a team environment
Sound judgment and decision-making capabilities

Nice To Haves

Bachelor’s degree preferred or equivalent industry experience.
Experience with commercial, residential, and catastrophe claims preferred.

Responsibilities

Investigate and evaluate insurance claims to determine coverage, liability, and extent of damages
Review insurance policies, claim documentation, and supporting records to assess claim validity and exposure
Conduct interviews with insureds, claimants, witnesses, contractors, and other involved parties
Inspect damaged property and evaluate repair, replacement, and remediation costs
Coordinate with engineers, consultants, attorneys, contractors, and other experts as needed
Prepare detailed reports documenting findings, recommendations, and claim resolutions
Negotiate settlements within established authority and recommend further action when necessary
Maintain accurate reserves and monitor claim financials throughout the life of the file
Participate in mediations, hearings, appraisals, and litigation support activities when applicable
Ensure compliance with client guidelines, carrier requirements, and industry regulations
Provide responsive communication and superior customer service to clients, insureds, and business partners
Travel as required to inspect losses and support catastrophe response efforts
Support special projects and operational initiatives as assigned.
Maintain current knowledge of industry trends, policy forms, and claims practices.