Executive Experience Consultant

ServiceNow•Santa Clara, CA

10d•$113,700 - $199,000•Hybrid

About The Position

The HQ Innovation Center is where the world’s most influential executives come to reimagine the future. Here, Fortune 500 leaders sit shoulder-to-shoulder with ServiceNow executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. We’ve redefined the executive experience: shifting from sales-led, transactional meetings to facilitator-led conversations, curated narratives, and interactive demos anchored in customer transformation goals. Every touchpoint—before, during, and after the visit—is designed to surprise, delight, and inspire. We are seeking an Executive Experience Consultant to join our elite team. This is not a traditional program management role. You’ll be at the center of a completely reimagined engagement strategy, where adaptability, influence, and trusted relationships are as critical as flawless execution.

Requirements

8+ years of experience designing and delivering high-impact executive engagements or similar strategic programs.
Proven ability to influence stakeholders at all levels—including sales teams, senior executives, and cross-functional partners.
Exceptional communication, facilitation, and storytelling skills, with executive presence that builds trust and credibility.
Strong program and project management capabilities, with attention to detail and a commitment to excellence.
Comfort navigating complexity, ambiguity, and rapid change, while keeping teams aligned and motivated.
A consultative, customer-first mindset and the ability to translate business challenges into opportunities for transformation.
Entrepreneurial drive to continuously improve and “wow” customers in innovative, unexpected ways.

Nice To Haves

Familiarity with Microsoft Office 365 for collaboration and content development.
Experience using BriefingSource for briefing and engagement management.
Exposure to PowerBI or other analytics tools to surface insights and guide customer narratives.
Background in sales, customer experience and/or professional services, bringing perspective on how executive engagements accelerate business outcomes.

Responsibilities

Lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals.
Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders.
Forge strong relationships with sales leaders, C-level executives, product evangelists, and cross-functional teams. Serve as a trusted advisor who balances the needs of customers with ServiceNow’s strategic priorities.
Specialize in an assigned industry, developing a deep understanding of sector-specific challenges and opportunities. Synthesize insights from engagements to shape future briefings, strengthen narratives, and position ServiceNow as a trusted advisor to industry leaders.
Thrive in a fast-paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift.
Translate customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partner—not a vendor.
Uphold and evolve program standards, mentoring peers and partners to deliver world-class engagements that differentiate ServiceNow from competitors.