Executive Director (General Manager)

Fox Ridge Bryant•Bryant, AR

6d•Onsite

About The Position

We are seeking an experienced Executive Director to lead our vibrant senior living community in Bryant, Arkansas, offering Independent Living, Assisted Living, and Memory Care services. The Executive Director will be responsible for the overall operations, leadership, and success of the community. Our Executive Directors drive excellence in resident care, team engagement, financial performance, and regulatory compliance, ensuring that our residents enjoy a safe, enriching, and supportive environment. Fox Ridge Bryant is a premier Assisted Living and Memory Care community in Bryant, Arkansas, proudly part of the AgeWell Solvere Living family. At AgeWell Solvere Living, we don't just offer jobs - we create opportunities for growth and purpose. We invite you to become part of a dynamic team that champions your potential. The Executive Director is responsible for the day-to-day operations and occupancy of the AgeWell Solvere Living Managed Community to include financial management; business planning; development, implementation, evaluation, and improvement of program services; management of staff; and delivery of high-quality services to Residents and their families. The Executive Director, in addition to being responsible for the operations and occupancy of the community, is required to proactively communicate with their direct supervisor any situation that might pose a threat to the community in any way. Communicates and adheres to all regulations (federal/ state/local laws) and policy and procedures established by AgeWell Solvere Living.

Requirements

State required licensing and certification (if applicable).
Excellent customer service and public relations skills.
Experience working with seniors.
Experience in successfully operating and maintaining a customer-focused environment in a senior living facility.
Demonstrates proficiency in Microsoft Office.
Meets all current requirements of state regulations for licensed assisted living communities.
Must have demonstrated integrity, and leadership skills.
Possesses a sincere passion for working with our senior population.
Promotes the community in a positive manner and effectively communicates the company values to residents, families, visitors, and team members.
Physically able to bend and reach.
Physically able to push and pull and lift up to 40-50 pounds if necessary.
Physically able to stand for extended periods of time.
Spends at least 30% of time on travel to referral sources in market area.

Responsibilities

Provide strategic leadership and operational oversight for all community departments.
Foster a culture of respect, collaboration, and resident-centered care.
Ensure regulatory compliance and maintain superior quality standards.
Build strong relationships with residents, families, staff, and the greater Bryant community.
Lead, mentor, and develop department managers and staff to achieve service excellence.
Manage community financials to meet or exceed occupancy, revenue, and profitability goals.
Champion programs that enhance residents’ quality of life across Independent Living, Assisted Living, and Memory Care.
Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.
Ensures that the Community is prepared for inspection by regulatory agencies through regular auditing and updating of Community policies and procedures, medical records documentation, monitoring of environmental standards, etc.
Maintains monthly financial reports and provides explanation for variances.
Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines.
Ensures accounts receivables are collected on a timely basis.
Ensure systems and processes are in place to continuously monitor quality of care, service delivery and regulatory compliance.
Review quality indicator outcomes; identify and address variance.
Optimizes all opportunities to generate revenue and ancillary revenue.
Maintains and increases occupancy in accordance with budget.
Actively promotes staff participation and involvement in the day-to-day operations and decision making of the Community.
Promotes team building through participation and/or leadership at regular staff meetings.
Provides ongoing support, direction, supervision, and feedback regarding job performance of all staff.
Communicates with team members to ensure they are fully informed regarding any questions that might be asked by residents and their families, as well as prospective Residents and their families.
Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations of team members in accordance with administrative policy.
Assures that all staff files are created and maintained properly.
Coordinates evaluation process, reviews all evaluations, and completes evaluations for all department heads.
Manages disciplinary process throughout the Community.
Lead the management team in support of the mission and values of the organization in accordance with community values.
Assures high-quality services as needed and desired by Residents.
Ensures Resident rights are protected.
Ensures staff, Residents, and families are educated about Resident rights.
Works with Wellness Director in coordination of move-in process to ensure leases and Resident Service Plans are coordinated and properly carried out.
Responds to family, resident, and team member requests in a timely manner.
Acts as liaison between management, Residents, and families.
Maintains competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, unit sizes, services, and amenities).
Ensures use of Vitals within the Community is timely and accurate.
Ensures that the overall Community makes a positive first impression.
Works to resolve any Community presentation issues.
Maintains or grows occupancy to maximum levels.
Works collaboratively with department heads to emphasize the team’s role in sales and participation in the Community Marketing Action Plan and Sales Action Plan.
Assigns Manager on Duty for weekend coverage as scheduled.
Represents the Community in public settings.
Works within the local community promoting the AgeWell Solvere Living Managed Community.
Ensures use of Sherpa within the Community is timely and accurate.
Able to generate leads and helps to close sales.
Enforces OSHA regulations and safety procedures.
Ensures full compliance with all laws and regulations related to the operation of an assisted living facility.
Follows all emergency procedures.
Understands the safety policies and procedures.
Investigates and reviews all on-site injuries.