Executive Director

AcuteCare Health System LLC•New Port Richey, FL

About The Position

The Executive Director (ED) reports to the Chief Operations Officer and oversees the PACE organization's operational, financial, and regulatory performance, ensuring alignment with BoldAge's core values. The ED is responsible for PACE operations, including care delivery, quality improvement, provider network management, and financial operations, and promotes high-quality care and program growth. The role manages relationships with local, state, and federal agencies, ensures compliance with reporting requirements, and fosters community and business partnerships. The ED promotes a people-first culture, supports staff engagement and development, and ensures the organization meets participant needs while upholding participant rights. The role collaborates with the Medical Director, Board, Executive Leadership Team, financial services, staff, participants, families, caregivers, providers, and community partners. The position also provides evening and weekend on-call administrative coverage on a rotational basis.

Requirements

Bachelor's degree in health care administration, business administration, nursing, public health, social work, or a related human services field.
At least three years of experience as an administrator in a human and/or health care services operation.
At least one year of experience working with the elderly population.
Reliable transportation, a valid driver's license, and the minimum state-required liability auto insurance.
Medical clearance for communicable diseases and current immunizations before direct participant contact.
Successful completion of a comprehensive criminal background check, which may include Medicare/Medicaid exclusion lists, criminal history, education and license verification, references, and drug screening.

Nice To Haves

Master's degree in health care administration, business administration, nursing, public health, social work, or a related health/human services field.
Professional license and/or certification, such as NHA, RN, LSW/MSW, PT, OT, RT, or RD.
Management experience in a PACE organization, start-up program, accountable care organization, and/or health insurance plan.

Responsibilities

Incorporate the organization's values, mission, and promise into the program's culture, policies, procedures, and daily operations.
Oversee and administer all aspects of the PACE organization, including operations, financial alignment, regulatory compliance, and program growth.
Oversee quality improvement and compliance processes, promoting data-driven decisions, process improvement, best practices, and high-quality services.
Maintain effective utilization management systems, including data tracking, interdisciplinary team review, and ongoing process improvement.
Ensure staff, contractors, vendors, participants, and visitors understand and adhere to participant rights.
Communicate and engage regularly with participants, families and caregivers, staff, and stakeholders to support transparency, collaboration, and shared understanding of program goals and expectations.
Ensure staff and contractors understand the participant population and the program's ability to meet participant needs.
Define and communicate staff responsibilities, authority, and accountability, and assign duties based on education, training, competencies, and job descriptions.
Maintain a supportive, transparent, and appreciative people-first workplace culture that supports staff engagement, productivity, and retention.
Promote staff education and competency monitoring to support high-quality participant services.
Promote diversity and inclusion throughout the organization.
Direct, supervise, and evaluate direct reports.
Perform Operations Manager/Director duties as needed and perform duties of other interdisciplinary team members as appropriate to professional license, competency, and experience.
Maintain compliance with state and federal program requirements and laws, including obtaining and maintaining Centers for Medicare and Medicaid Services certification.
Collaborate with the Medical Director to monitor medical and specialty services utilization and oversee contracted providers for compliance and continuous quality improvement.
Direct and participate in marketing, public relations, and enrollment activities to support sustainable census development.
Collaborate with the Board and Executive Leadership Team to develop and implement a strategic plan for excellence and program growth.
Establish and maintain liaison relationships and communication with facility staff and services, support services, community resources, and participants.
Develop the annual operating and capital budget with financial services and meet projected financial benchmarks.
Recommend, revise, and implement operational policies, procedures, and protocols for participant care and support services.
Ensure development and implementation of an infection prevention and control program.
Oversee compliance with Occupational Safety and Health Administration regulations and agency policies to maintain a safe and clean environment.
Protect privacy and maintain confidentiality of company, employee, participant, and family information.
Participate in continuing education and required staff and training meetings.
Maintain professional affiliations and required certifications.
Provide evening and weekend on-call administrative coverage on a rotational basis.
Perform additional duties as required while supporting the team's mission and adaptability.