Administrator/General Manager/Executive Director

Extendicare • London, ON

9d • Onsite

About The Position

As the Executive Director, you will contribute to Extendicare's purpose of Helping People Live Better by leading a high-performing team dedicated to ensuring all residents receive the care they need. You will be accountable for the overall leadership, strategic planning, and operational management of the long-term care home, ensuring compliance with regulatory requirements, policies, and organizational standards. This role requires a seasoned and compassionate leader who can engage employees to achieve the highest standards of care, service, and value for residents.

Requirements

• A university degree in Health, Gerontology, Business, Marketing, or Social Services
• LTC Administrator Certification (where applicable)
• Minimum of five (5) years’ relevant health management experience including budgeting, operating statement analysis, labour relations, and a thorough awareness of applicable legislation governing LTC operations
• Demonstrated ability to lead and engage a sizeable multidisciplinary team in a unionized environment
• Working understanding of business planning processes and utilization of Key Performance Indicators (KPIs) to drive business success and achievement of strategies
• Experience in risk management activities and demonstrated knowledge of continuous quality improvement processes
• Passion to promote a person-centered care philosophy and work with seniors
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Nice To Haves

• Financial Acumen
• Industry/Regulatory Knowledge
• Business Acumen
• Relationship Management
• People Management
• Customer Service
• Change Management
• Strategy Development: Understands the organization’s strategy and sets priorities to make it happen
• Self-Motivated and Results Driven: Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost-effective results
• Collaboration: Inspires a collaborative team environment and works effectively with others with the ability to influence
• Effective Communication: Actively listens, seeking to understand all perspectives and communicates with respect
• Problem Solving: Recognizes and takes ownership to resolve issues outside of clear role mandate
• Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching, and a commitment to learning and development
• Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement.

Responsibilities

• Oversee all operations and expenditures related to funding streams, balancing funding envelopes and ensuring all accountabilities are met with respect to jurisdictional authorities and Extendicare policies/procedures.
• Ensure the home operates in accordance with the budget and drive fiscal accountability within all leaders and departments.
• Collaborate with multidisciplinary teams in communities, regional and support teams to support the health and well-being of residents and team members.
• Ensure all staff and resident safety and care practices adhere to relevant Provincial and Federal Acts and Regulations, including Collective Agreements and Extendicare policies and standards.
• Take a hands-on approach to supporting managers, front-line employees, residents, and families through their day-to-day priorities, building capacity in the team and leading by example.
• Establish a culture that enables managers and employees to perform their best, respect the Resident Bill of Rights/Commitment to Residents, and deliver quality care in compliance with policies, procedures, and regulatory requirements.
• Deliver an exceptional employee experience aimed at building high-performing teams through ongoing focus on talent development, ongoing education, and succession planning.
• Ensure the success of Quality Improvement Programs and initiatives.
• Develop home-level strategies, in consultation with the leadership team, that enhance resident care and support broader Extendicare goals.
• Employ a customer service mindset, accepting and responding to feedback (concerns, recognition, or suggestions) from residents, families, vendors, and team members with acknowledgement and empathy.
• Uphold and promote the organization’s Mission, Vision, and Values and philosophy regarding ethics, morality, and integrity.

Benefits

• Continuous mentorship, support for life-long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive