Executive Director (Pediatric Home Health)

Connect Home Health•Oklahoma City, OK

3d•Onsite

About The Position

The Executive Director is responsible for developing and enhancing client and employee relationships, maintaining excellent rapport with clients and caregivers, and promoting harmonious interpersonal relationships. This role requires the ability to identify and solve problems, use sound judgment for quality decisions, and actively evaluate staff performance. The Executive Director must maintain current awareness of field staff abilities and limitations, assign duties appropriately, and counsel staff to provide exceptional customer service. Adherence to Connect Pediatrics’ policies and procedures is essential, and the director holds nurses accountable for non-clinical policies. Involvement in cost containment and effective utilization of nurses for case assignments are also key. The position includes participating with the Clinical Supervisor in nursing staff performance management and providing leadership through planning, organizing, coordinating, monitoring, and evaluating client services. Effective communication, clear expression of ideas, and active listening are crucial.Day-to-day duties involve managing staffing to ensure all patients are adequately staffed, maintaining labor and field nurse OT percentages in line with company goals, and hiring and training new operations team members. The director manages recruiting efforts, ensures staffing goals are met, and oversees job postings and career fair involvement. New patient onboarding, including meeting new families and serving as the primary non-clinical contact until full onboarding, is also a responsibility. Client and employee retention efforts, managing client and office relations, and ensuring timely delivery of nursing supplies, hotspots, Chromebooks, and birthday gifts are part of the role. The Executive Director assists with managing nurse and office employee bonus structures, office team-building events, new employee onboarding/orientations, and marketing events.

Requirements

High school diploma
Excellent written and verbal communication skills.
Speak, read, write and comprehend English.
Ability to handle multiple tasks simultaneously and meet deadlines.
Excellent organizational and time management skills.

Nice To Haves

college preferred.
Business office management and supervisory experience preferred.
Healthcare experience preferred.

Responsibilities

Develops and enhances client and employee relationships.
Maintains an excellent rapport with clients and caregivers and effectively promotes harmonious interpersonal relationships.
Demonstrates an ability to identify and solve problems; uses sound judgment to reach quality decisions.
Demonstrates an active and positive role in evaluating staff performance.
Maintains a current awareness of the abilities and limitations of the field staff member.
Demonstrates sound judgment in assigning duties appropriate to each individual.
Consistently counsels field staff members to provide exceptional customer service.
Demonstrates thorough knowledge and adherence to Connect Pediatrics’ policies and procedures.
Holds nurses accountable for carrying out all non-clinical policies and procedures.
Maintains active involvement in cost containment issues and effectively utilizes nurses when assigning cases.
Participates with the Clinical Supervisor in the performance management of the nursing staff.
Provides leadership through planning, organizing, coordinating, continually monitoring, and thoroughly evaluating the services given to clients.
Demonstrates communicating effectively, expressing ideas clearly, and actively listening.
Manage staffing.
Work with team members to ensure all patients are adequately staffed.
Maintain labor percentage in-line with company goals.
Manage field nurse OT percentage in-line with company goals.
Hire and train new operations team members as needed.
Manage recruiting efforts.
Ensure the office is meeting staffing goals.
Manage all job postings (Job postings should be revised and updated weekly and reviewed for accuracy at the beginning and end of each week).
Manage involvement in career fairs.
Manage new patient on-boarding.
Meet new families.
Primary non-clinical contact for all new patients and new nurses coming over with the case until the patient is fully onboarded.
Manage client and employee retention efforts.
Manage client and office relations.
Ensure nursing supplies, hotspots, Chromebooks, birthday gifts, etc., are timely delivered.
Assist with managing nurse and office employee bonus structures.
Assist with office team-building events.
Manage new employee onboarding/orientations.
Meet new nurses that come through orientation.
Help conduct orientations as needed.
Assist in marketing events.