MMC Executive Director

Stanford Health Care • Menlo Park, CA

10d • $100 - $132 • Hybrid

About The Position

Stanford Medicine Partners (SMP) seeks a high-impact, enterprise-oriented Executive Director to lead Menlo Medical Clinic (MMC). This role has end-to-end accountability for MMC's strategic direction, operating performance, financial stewardship, growth, patient experience, quality outcomes, and workforce engagement across a multi-site ambulatory platform. The Executive Director will serve as the senior operating executive for MMC, providing leadership across two sites, approximately 60 clinicians, and over 100 staff to deliver safe, high-quality, patient-centered care. This position involves co-developing and executing the SMP strategic project plan with physician leaders, translating enterprise priorities into measurable annual operating goals, and aligning MMC strategy with Stanford Medicine enterprise objectives. The role requires representing MMC in enterprise governance forums, championing innovation in ambulatory care delivery, and owning access, capacity, and throughput strategy. Growth strategy aligned to enterprise market priorities, including provider capacity, service line expansion, and community presence, will also be a key focus. The Executive Director will be responsible for delivering against agreed performance targets, setting and achieving patient experience goals, and leading workforce engagement strategy to foster a culture of accountability, belonging, and continuous improvement. Additionally, the role will advance a digital health strategy, optimize Epic-enabled workflows, scale innovative care models, and lead change management for new technology adoption. The position also entails owning MMC’s operating plan and P&L performance, leading continuous improvement initiatives, optimizing capacity and staffing models, and leading MMC performance in population health, including participation in the Medicare Shared Savings Program (MSSP). Strengthening care coordination across the continuum and reducing avoidable utilization are also key responsibilities. Building and sustaining trusted partnerships with physician leaders, advancing clinical quality, safety, and evidence-based practice, and supporting provider recruitment, onboarding, and retention are crucial. The Executive Director will also build and develop a high-performing leadership team, create a culture of accountability and service excellence, and lead talent development and succession planning. Ensuring compliance with regulatory requirements, advancing patient safety and clinical quality, and owning the end-to-end patient experience strategy are also integral to the role.

Requirements

• Bachelor’s degree.
• 7+ years of progressively responsible healthcare leadership experience, including senior-level accountability for operations and results.
• Demonstrated success leading multi-site ambulatory operations and complex, matrixed teams.
• Strong financial acumen with experience managing budgets, forecasts, productivity, and performance improvement initiatives.
• Proven ability to partner effectively with physicians and clinical leaders to deliver quality, access, and patient experience outcomes.

Nice To Haves

• Master’s degree (MBA, MHA, MPH, or related) strongly preferred.

Responsibilities

• Serve as the senior operating executive for MMC, providing leadership across two sites, ~60 clinicians, and 100+ staff to deliver safe, high-quality, patient-centered care.
• Co-develop and help execute the SMP strategic project plan with physician leaders, translating enterprise priorities into measurable annual operating goals.
• Align MMC strategy, performance, and investment decisions with Stanford Medicine enterprise objectives, market strategy, and brand standards.
• Represent MMC in enterprise governance forums; communicate performance, risks, and decisions with clarity and executive-level rigor.
• Champion innovation in ambulatory care delivery, including new operating models, service redesign, and scalable best practices.
• Own access, capacity, and throughput strategy; remove barriers to timely care through demand/capacity management and operational excellence.
• Lead growth strategy aligned to enterprise market priorities, including provider capacity, service line expansion, and community presence.
• Deliver against agreed performance targets (e.g., access, quality, productivity), including external benchmarks such as Vizient where applicable.
• Set and achieve patient experience goals; implement disciplined improvement plans that sustain a premier, consistent experience across sites and modalities.
• Lead workforce engagement strategy; improve engagement outcomes and build a culture of accountability, belonging, and continuous improvement.
• Advance a digital health strategy that expands access and improves clinical outcomes, including telehealth, remote monitoring, and digital self-service pathways.
• Optimize Epic-enabled workflows and digital front-door capabilities (scheduling, messaging, eCheck-in, decision support) to reduce friction for patients and care teams.
• Scale and operationalize innovative care models in partnership with clinical leaders, IT, and enterprise digital teams.
• Lead change management for new technology adoption, ensuring governance, training, compliance, and measurable value realization.
• Own MMC’s operating plan and P&L performance, including budgeting, forecasting, variance management, and resource stewardship.
• Deliver balanced performance across access, quality, productivity, and financial sustainability using transparent dashboards and operational reviews.
• Lead continuous improvement and standardization (Action) to improve reliability, reduce waste, and enhance team effectiveness.
• Optimize capacity, staffing models, and non-labor spend; ensure appropriate controls and accountability for operational and financial decisions.
• Lead MMC performance in population health (accountable care), including participation in the Medicare Shared Savings Program (MSSP), with disciplined execution against quality, utilization, and total cost of care targets.
• Partner with enterprise teams (quality, care management, analytics, revenue cycle) to drive chronic disease performance, preventive care, and gap closure for attributed populations.
• Strengthen care coordination across the continuum (primary care, specialty, diagnostics, ancillary services) to improve outcomes and patient experience.
• Reduce avoidable utilization through evidence-based workflows, appropriate site-of-care management, and reliable transitions of care.
• Build and sustain trusted partnerships with physician leaders and providers; establish shared accountability for outcomes, experience, and performance.
• Advance clinical quality, safety, and evidence-based practice in collaboration with enterprise quality and clinical governance functions.
• Integrate clinical and operational priorities to enable clinicians to practice at the top of license and reduce administrative burden.
• Support provider recruitment, onboarding, and retention; partner on workforce planning and a high-performance clinical culture.
• Build and develop a high-performing leadership team; set clear expectations, coach leaders, and ensure effective operating cadence.
• Create a culture of accountability, psychological safety, and service excellence; proactively address performance and conduct issues.
• Lead talent development, succession planning, and workforce strategy (recruitment, retention, onboarding, learning) in partnership with HR.
• Serve as a visible, accessible leader across sites; strengthen communication, engagement, and cross-functional collaboration.
• Ensure compliance with all applicable regulatory, licensure, payer, and accreditation requirements; maintain effective controls and audit readiness.
• Advance patient safety and clinical quality through performance improvement, event review, and consistent standards of work.
• Own the end-to-end patient experience strategy (access, service recovery, communication), with clear metrics and sustained improvement plans.

Benefits

• Commitment to Providing an Exceptional Patient & Family Experience
• C-I-CARE standards for all of patients, families and towards each other
• Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
• Base Pay Scale: Generally starting at $99.70 - $132.11 per hour

What This Job Offers

• Job Type: Full-time
• Career Level: Executive