Executive Director

Koru Health • Pewaukee, WI

13d • Onsite

About The Position

The Executive Director of an Assisted Living and Memory Care community has overall responsibility in ensuring that these programs run smoothly and efficiently, and that the residents receive the highest level of quality care in compliance with the State of WI Chapters DHS 83 and 89 regulations. The ED is also responsible for providing strategic leadership, building internal/external partnerships and creating a productive work environment that incorporates the values of Koru Health.

Requirements

• Bachelors Degree in Healthcare Administration or Nursing.
• Previous Assisted Living (RCAC or CBRF) experience required, as is familiarity with State of WI Chapter DHS 83 and 89 guidelines.
• Previous experience working with and directing resident satisfaction, budgetary and regulatory compliance, staffing and physical plant oversight.
• Previous supervisory experience is required.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Basic math ability.
• Ability to apply common-sense understanding to carry out instructions furnished in written or oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to maintain a courteous businesslike manner when interacting with outside contacts and other employees.
• Ability to use good judgment.
• Ability to organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.
• Healthcare Administration certification or RN licensure as appropriate.

Responsibilities

• Provide, promote, and require high-quality resident relations and care management as per specific care plans for each resident.
• Review and resolve complaints offered by residents or family members.
• Problem-solve with residents and families to ensure the health care needs of residents are met or exceeded.
• Develop, implement and manage program activities and take action to improve our programs as necessary.
• Supervise and participate in marketing and leasing units.
• Strive to maintain 100% occupancy for all units.
• Promote and market through advertising campaigns and regular sales calls to medical facilities and providers as well as existing and potential customers, area businesses, Chamber of Commerce, and other applicable organizations.
• Regularly review market conditions and competition within the area for trends, standards, activities, and practices.
• Ensure other company properties are promoted to potential residents as appropriate.
• Recommend, coordinate, and implement competitive rental standards, new rent-effective dates, and monthly rents in order to maximize occupancy.
• Maintain all standards relating to credit, collections, and equal housing opportunity.
• Assist in admission/acceptance assessment process and necessary documentation in compliance with state regulations DHS 83 and 89.
• Maintain occupancy, revenue, and other expenses and profit margins within the budgeted parameters.
• Review competitors and rental market conditions.
• Develop and recommend strategies to maximize revenues and control costs.
• Comply with allocated budgets and explain expense variances.
• Ensure that rents are paid in a timely manner to minimize budgetary and administrative problems, and take appropriate action if they are not.
• Provide leadership, set goals and expectations, manage performance of key department managers and create and maintain a productive environment for all building employees.
• Participate in the interviewing, hiring, training, and development of staff.
• Ensure that all employee documents are maintained in accordance with HR compliance.
• Assure proper staffing coverage for caregivers, maintenance, culinary and housekeeping needs including acting in place of department managers during vacancies/leaves.
• Demonstrate knowledge of and enforce all WI State Chapter DHS 83 and 89 guidelines, company policies and procedures, building regulations, lease agreements, and governmental requirements which govern the operation of the assigned property.
• Ensure appropriate medical documentation and administration of medications and treatment according to MD orders.
• Ensure that all Chapter DHS 83/89 and Fair Housing Standards are met at all times.
• Comply with OSHA, Workers’ Compensation, and any other reporting requirements.
• Supervise maintenance and housekeeping operations to ensure the internal and external property areas meet company safety and physical condition standards.
• Conduct regular inspections.
• Maintain safety and security of residents and employees.
• Ensure that residents are informed about safety issues, regulations, and requirements for the community.
• Enforce compliance with community rules and leases regarding safety and health issues.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive