Executive Director- Retirement Living

Cogir Senior Living•Ottawa, ON

3d•Onsite

About The Position

Cogir Senior Living is seeking an Executive Director with strong operations leadership experience in hospitality to oversee the general management of their retirement residence. The role involves delivering a superior "More Living" experience to residents, leading a high-performing team, and fostering a culture of excellence. The Executive Director will be responsible for recruiting, training, and mentoring staff to ensure exceptional service and resident care. As an operations strategist, they will manage all department operations, ensure compliance with collective agreements, and optimize fiscal resource allocation. They will also implement and maintain policies to meet industry standards and regulations while achieving financial targets. As a sales champion, the Executive Director will focus on sales and occupancy, ensuring the team meets and exceeds targets, and actively promote the residence in the local market. As a financial performance expert, they will set and monitor targets for employee engagement, resident satisfaction, audits, occupancy rates, and net operating profit. As a customer service advocate, they will build strong relationships with employees, residents, and their families, seeking feedback for continuous improvement. Positive relationships with regional teams, external vendors, and regulatory bodies are also expected.

Requirements

Minimum of five (5) years management experience, preferably in the seniors living industry, hotel, or hospitality-related industry.
Experience managing a multidisciplinary team in a unionized environment.
Ability to work flexible hours (evenings and weekends as required).
Strong understanding of business planning and processes.
Proven track record of achieving marketing, sales, and financial goals.
Must provide a complete and current Vulnerable Sector Check (including a Criminal Background Check) within the last six months or be willing to obtain one.
Self-starter with the ability to facilitate change.
Strong leadership and management abilities.
Excellent organizational and problem-solving skills.
Proficiency in strategic planning and decision-making.
Comprehensive understanding of operational processes.
Effective communication and interpersonal skills.
Financial acumen and budget management expertise.
Experience in optimizing operational efficiency.
Ability to foster a culture of collaboration and excellence.
Knowledge of industry regulations and standards.
Proven track record in achieving operational goals.

Responsibilities

Oversee general management of the retirement residence.
Deliver a superior "More Living" experience to residents.
Lead and motivate a high-performing team, fostering a culture of excellence, collaboration, and continuous development.
Recruit, train, and mentor staff to ensure exceptional service and resident care.
Efficiently manage all department operations, ensuring smooth functioning, strict compliance with collective agreements, and optimized fiscal resource allocation.
Implement and maintain policies to uphold industry standards and regulations.
Achieve financial targets with maximum operational efficiency.
Create a focus on sales and occupancy, ensuring the team collaborates to meet and exceed occupancy targets.
Actively promote the residence within the local market.
Set and monitor targets for employee engagement, resident satisfaction, audits, occupancy rates, and net operating profit.
Build strong relationships with employees, residents, and their families, fostering open communication and continuous improvement.
Seek feedback from stakeholders to identify areas for enhancement and implement strategies to achieve goals.
Maintain positive relationships with regional teams, external vendors, and regulatory bodies.

Benefits

Competitive Compensation Package
Lucrative compensation package including a competitive salary
Eligibility to our short term incentive plan
Opportunity for annual merit increases
Comprehensive Onboarding and Training (four-week program)
Coaching and Mentoring from Regional and National teams
Dedicated Support staff and resources (administrative, operational, Legal, Finance)
Flexible Benefits Plan
Medical coverage
Health and dental benefits
Employee Assistance Program (EAP)
RRSP matching program
Generous Time Off
Four weeks of vacation per year
Additional sick and personal days
Rewards and Recognition (service awards program, celebration stations)
Career Growth Opportunities (paths for career progression, potential for regional and national positions)