Executive Director

ICBD • Boca Raton, FL

13d • Onsite

About The Position

Marquis MD is redefining modern concierge medicine — converging high-touch primary care, whole-person wellness, and advanced technology — to deliver exceptional patient experience. At Marquis MD, culture isn’t a slogan; it is the foundation of how we practice medicine. We operate as one team, unified by a shared purpose: delivering care that feels deeply personal, anticipatory, and human. We meet patients where they are—physically and emotionally—and we build lasting relationships that prioritize understanding over volume, prevention over reaction, and empathy over efficiency. Every decision is guided by our commitment to excellence, integrity, and the belief that exceptional care begins with exceptional connection.

Marquis MD benefits from the recognition awarded to the broader ICBD corporate ecosystem, including:
• Inc. 5000 – 25th Fastest-Growing Private Company in America (2025).
• Financial Times – #5 on “The Americas’ Fastest Growing Companies.”
• EY Entrepreneur Of The Year® U.S. Overall.
• South Florida Business Journal’s Top 100 Companies.
• Florida Trend Magazine’s 500 Most Influential Business Leaders.
• Inc. Best in Business, Health Services.

The Executive Director serves as the operational and cultural backbone of Marquis MD, responsible for leading all aspects of daily performance, growth, and service excellence across our concierge medical practices. This role partners closely with the Medical Director and executive leadership to deliver on Marquis MD’s promise: a patient experience defined by accessibility, luxury, and whole-person care.
The Executive Director ensures that every operational, financial, and clinical touchpoint functions in harmony, building a scalable foundation for growth while maintaining the exclusivity and trust that define the Marquis MD brand.

Requirements

• Bachelor’s degree required; master’s preferred in Healthcare Administration, Business, or related field.
• 10+ years of healthcare leadership, experience in concierge medicine prefered, private practice, or luxury service delivery.
• Demonstrated ability to lead multi-site operations with financial and operational accountability.
• Strong financial and analytical skills; experience using CRM, EMR, and data systems to drive insight and improvement.
• Proven ability to manage relationships with physicians, vendors, and high-net-worth clientele.
• Track record of scaling operations without sacrificing quality, intimacy, or patient satisfaction.
• Strategic, composed, and operationally relentless.
• Balances empathy with execution, protects both patient experience and business performance.
• Thrives in fast-growth, high-expectation environments.
• Naturally collaborative, grounded in integrity and discretion.
• Committed to redefining modern healthcare through proactive, personalized medicine.

Responsibilities

• Oversee end-to-end operations across all Marquis MD locations, ensuring excellence in patient care delivery, scheduling, and administrative coordination.
• Implement, monitor, and refine standardized processes, SOPs, and performance metrics to drive consistency, scalability, and accountability.
• Manage systems and partnerships including HER, Salesforce CRM, and CurativeAI integrations to optimize visibility, analytics, and care efficiency.
• Support expansion planning, site launches, and cross-functional readiness across future Marquis markets.
• Serve as the internal ambassador for the Marquis MD experience, proactive, discreet, and deeply personal.
• Design and monitor concierge service standards that reflect a luxury wellness brand, ensuring each interaction exceeds patient expectations.
• Oversee membership management, renewals, and engagement programs across Gold, Platinum, and Vantablack tiers.
• Use data and feedback loops to continuously elevate satisfaction, response times, and overall brand consistency.
• Partner with Finance and Shared Services to oversee budgeting, forecasting, and P&L performance.
• Lead financial operations including billing oversight, collections performance, and membership growth metrics.
• Develop dashboards and reporting frameworks that provide leadership with real-time insight into financial health, utilization, and capacity.
• Identify opportunities for operational improvement, revenue diversification, and enhanced efficiency.
• Lead and inspire a high-performing multidisciplinary team; clinical, administrative, and support united under Marquis MD’s core philosophy of “one team, one standard.”
• Build a culture centered on hospitality, accountability, and patient-first excellence.
• Coach and develop department leads, ensuring role clarity, cross-functional alignment, and leadership readiness.
• Partner closely with the Medical Director and physicians to ensure that practice operations reinforce both clinical quality and work-life balance.

Benefits

• 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
• Generous 401(k) with up to 6% employer match
• 100% employer-paid maternity/paternity leave for up to 5 weeks
• Tuition reimbursement up to $2,500 per semester
• EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub

What This Job Offers

• Job Type: Full-time
• Career Level: Executive