Executive Director

Lutheran Senior Services•Philadelphia, PA

1d•$140,100 - $231,800•Hybrid

About The Position

Provides leadership and day to day oversight of assigned Life Plan Community of EverTrue. Ensures assigned property is managed in accordance with EverTrue policies and procedures and the various regulatory bodies. Directs the work of the community leadership team to provide residents with high quality services and care with an emphasis on a person-centered community culture. Manages community resources and budgets and is accountable for overall community performance.

Requirements

Nursing Home Administrator’s (NHA) license in the states of Missouri & Illinois; Nursing Home Administrator’s license or Personal Care Home Administrator's (PCHA) certification in the state of Pennsylvania
Bachelor’s degree in health care related field, business or gerontology is required
Minimum of two years’ experience in a residential management or other related management setting with demonstrated leadership skills
Prior experience where there has been increasing responsibility with a focus on detail and organization and strong computer skills
Must have good working knowledge and experience with budgets, housing regulations and compliance standards
Ability to work collaboratively and confidentially with members of the community leadership team and the home office team is fundamental to success in this position
Ability to provide leadership and mentoring to community leadership team and delegate effectively
Communication skills are key in the areas of leading large and small group meetings and presentations, resolving resident issues with families, etc.

Nice To Haves

Masters degree preferred
The ideal candidate will have experience working with the problems and concerns of older adults and their families and be able to work with people from diverse cultures and backgrounds

Responsibilities

Promotes the Health and Wellness Philosophy of EverTrue; Ensures a “resident focus” is maintained by all staff and that a home like environment is provided for each resident; Maintains close contact with residents and is available to families.
Promotes a customer focus by building and maintaining relationships, seeking feedback, and improving customer service; Assists with resolving resident/family grievances if unresolved at the departmental level; Serves as a resident advocate and ensures resident’s rights are preserved.
Creates a culture of excellence in care and services; Evaluates resident care, resident satisfaction, and departmental operations; Actively seeks ways of improving resident care outcomes, resident satisfaction, and organizational performance; Leads and participates in Operational Excellence initiatives.
Works to remove barriers and obstacles to achieve community goals and directs efforts of each department to ensure the community prospers and serves its residents, families and staff well.
Promotes a work environment exemplifying EverTrue Core Christian Values within the staff; Models healthy communication, and promotes cooperation and teamwork; Coaches and mentors supervisors in the management of departmental functions and in the management of staff.
Provides organizational oversight and day to day management of various programs of care for the older adults; Works directly with, and supports Directors and Supervisors to ensure practices are in accordance with EverTrue policies and procedures and our core values; Conducts monthly meetings with key managers to ensure communication flows throughout the departments and resident care and services are delivered appropriately.
Ensures staff are trained, have the necessary resources to perform the job, that they have meaningful work to maximize job satisfaction, and that they are valued; Approves hiring, promotions, and transfer of staff; Maintains effective departmental orientation programs.
Ensures Community is financially stable, meets budgeted performance, and that ethical and financially sound business practices are used; Monitors facility monthly revenues and expenses and ensures an inventory system for consumables is maintained; Submits capital and operating budgets, working closely with the finance department; Ensures resident and third-party billing is timely, accurate and complete; Ensures that accurate and timely data is made available to Ministry Support third party billing staff; Monitors bad debt, benevolent care, and third-party reimbursement; Approves operating and capital expenses in compliance with EverTrue policy; Follows up on Accounts Receivables monthly.
Participates in the strategic planning process for the organization and establishes goals and objectives for their Life Plan Community; Uses strategic approaches to guide community actions towards long-term success.
Monitors staff performance in meeting or exceeding standards and ensures compliance with applicable laws, rulings, such as OSHA, CDC, CMS, HIPAA, state licensure laws, Fair Housing Act, etc. and EverTrue policies and procedures; Stays abreast of changes in these laws, rulings, policies and procedures and keeps staff informed.
Ensures all necessary reports and documents for EverTrue administrative and corporate staff are completed and submitted on time; Reviews documents, reports and other data prior to being sent to outside agencies and ensures copies are maintained in a safe and secure location; Monitors monthly benchmarking reports for all departments and utilizes data to analyze trends and to evaluate changes.
Ensures staff maintains safe working practices and is knowledgeable of the Disaster Plan and their specific roles; Works closely with the local fire and police departments to ensure a safe environment for residents is maintained; Ensures facilities are well maintained, clean and functioning properly.
Supports the safety programs, employee recognition programs and other programs that EverTrue sees as key to organizational success.
Uses network of community agencies, churches or local government leaders to bring events and services to the facilities; Works with local Lutheran churches to foster volunteerism within the campus; Represents EverTrue by participating in one local community agency, health care systems outreach, or with a local or state organization that supports older adults in the community.
Participates in other collateral duties as may be assigned that support the organizational success of EverTrue, including but not limited to safety and risk management programs, quality / performance improvement programs, staff and management education programs, employee recognition programs and resident events, etc.; Works in collaborative manner with EverTrue Ministry Support support staff for the benefit of the community; Seeks guidance, direction and input from Ministry Support subject matter experts.
Works closely with vendors, consultants and service providers to ensure resident care and services are in the best interest of the residents; Works collaboratively with Ministry Support support staff to promote goal achievement; Ensures departmental purchases occur through EverTrue approved vendor.
Maintains confidentiality of all resident and employee information to assure privacy is maintained; Protects the organizations’ proprietary information.