Executive Director

Experience Senior Living•Fort Collins, CO

About The Position

Experience Senior Living is seeking a seasoned Executive Director for its community in Fort Collins, Colorado. The Executive Director leads day-to-day community operations and holds full profit-and-loss responsibility. The role oversees regulatory compliance, resident safety and satisfaction, sales and operating strategies, financial performance, staffing, facilities, and the work of department leaders. The Executive Director also supports a hospitality-focused culture for residents, families, and team members and remains active in the local community. The position works closely with directors responsible for sales, health and wellness, memory care, life enrichment, culinary services, and maintenance. It calls for strong operational, financial, communication, leadership, and problem-solving skills, as well as the ability to work a varied schedule that may include weekends, evenings, overnights, and holidays. The Executive Director may also drive community vehicles and perform other duties as needed.

Requirements

Bachelor’s degree in business administration, healthcare administration, or a related subject.
Certification required for Residential Care Facilities under applicable state regulations.
Three to five years of operations management experience with demonstrated success meeting financial and sales goals.
Solid understanding of local, state, and federal regulations applicable to the community.
Demonstrated success operating or maintaining a quality, customer-service-focused workforce.
Willingness to understand, implement, and maintain a hospitality environment for residents, families, and team members.
Solid understanding of facilities management.
Experience recruiting, onboarding, orienting, training, and retaining team members.
Performance-management and leadership skills, including setting expectations, coaching, documenting performance, providing direction and feedback, conducting ongoing performance conversations, applying disciplinary processes when necessary, and ensuring timely performance reviews.
Basic knowledge of computer systems and the software platforms used by the company.
Ability to become licensed or certified as an assisted-living administrator within the prescribed timeframe in states requiring licensure or certification.
Acceptable driving record under company motor vehicle policy.
Ability to influence others, exercise judgment, solve problems, set realistic goals, define tasks and deliverables, allocate resources, set priorities, and research options to support decisions.
Strong spoken communication skills, including the ability to present information clearly and accurately and provide appropriate detail under stressful conditions.
Ability to apply established solutions and policies to routine operations, while also thinking creatively and independently to develop innovative solutions and programs.
Ability to build productive, work-focused relationships with team members, residents, families, referral partners, the executive team, and the broader community.
Ability to support company culture, build high-morale teams, and work collaboratively to achieve results.
Professional conduct and appearance, including punctuality and being neat and clean.
Ability to work varied schedules, including weekends, evenings, overnights, and holidays.

Responsibilities

Lead day-to-day operations of the community, including full profit-and-loss responsibility.
Ensure compliance with local, state, and federal regulations and company policies, procedures, standards, and guidelines.
Promote a safe environment and uphold residents’ rights while supporting resident, family, and team member satisfaction.
Analyze data and root causes and develop plans of action when needed.
Develop and implement strategies for labor, occupancy and revenue growth, expense control, and service quality.
Lead morning stand-up meetings and ensure minutes are available for those who are absent.
Lead and support sales and operational strategies; educate team members about their role in the sales process.
Partner with the Director of Sales on quarterly SWOT analysis and ongoing sales and marketing discussions; support sales efforts through tours, follow-ups, outreach, home visits, and referral-partner relationships.
Coordinate with the Director of Health and Wellness to understand residents’ care needs, ensure appropriate care plans, and confirm residents are assessed at the proper level of care.
Ensure team members support residents’ independence and abilities and provide assistance where needed; meet with residents, families, and team members about care concerns.
Coordinate with the Director of Memory Care on challenging situations, solutions, and dementia training for new and existing team members.
Coordinate with the Director of Life Enrichment to maintain a varied activity calendar covering the whole person, with activities seven days per week, including evenings.
Coordinate with the Director of Culinary on varied menu choices and alternatives, and regularly taste meals.
Coordinate with the Director of Maintenance on building concerns, preventative maintenance, timely room turns, required drills, and capital expenditure projects.
Ensure the monthly Employee Appreciation program is implemented and followed.
Ensure employee performance reviews are completed and administered on time.
Recruit, hire, orient, train, supervise, and evaluate team members.
Participate in developing the annual operating budget and capital requirements; support department leaders in using budget reports and managing department budgets; approve expenses, explain monthly variances, and manage expenses as needed.
Build high-performing teams, maintain morale, and consistently support company culture.
Work in different community roles and fill in as needed.
Create and implement a Manager On Duty system that provides leadership coverage seven days per week, and ensure assigned managers are properly trained.
Remain active in local community activities and events and build and maintain networks and resources for resident, employee, and volunteer referrals.
May drive a company van, bus, or other vehicle to transport people to social and other destinations.
Perform other duties as needed or assigned.