Executive Director, Support Services

City of New York•Brooklyn, NY

1d•Onsite

About The Position

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies. The Office of the Chief Operating Officer (COO) is comprised of Human Capital Management (HCM), Information Technology (IT), Support Services, and Geographic Information Systems (GIS). The Office of the COO is focused on implementing agency initiatives and strategies into daily operations to meet agency objectives and goals. The Support Services unit is responsible for insuring that the agency has the equipment, supplies and environment required to perform its work. It includes three sub-units: Fleet, responsible for the acquisition and maintenance of agency vehicles; Facilities and Inventory Management, responsible for the maintenance of the Cadman facility, inventory management, and the distribution of non-emergency supplies; and the Emergency Support Center, responsible for the acquisition, maintenance, and deployment of equipment and supplies to the field during emergencies. The Executive Director, Support Services is responsible for the strategic guidance and day-to-day operations of the three sub-units described above: Fleet, Facilities and Inventory Management, and the Emergency Support Center. The individual will manage a team of twenty NYCEM and detailed staff tasked with the acquisition, maintenance, repair and deployment of the agency assets, equipment, and supplies that allow NYCEM staff to complete their tasks during both emergency and business-as-usual work. The selected candidate will:

Requirements

Candidates must be authorized to work in the United States without employer support to be eligible for selection. Note that NYCEM does not participate in eVerify, which is required for the reauthorization of some visas.
The selected candidate will be required to be in person in the office location three days per week, with exceptions for extenuating circumstances.
The selected candidate will be required to support all on-call Emergency Operations Center (EOC) teams and may be expected to work non-business hours during emergencies. These non-business hours include nights, weekends, holidays, and extended week hours outside of a 9AM-5PM schedule. The selected candidate will also participate in trainings to build skills and competencies in emergency response; will participate in drills and exercises associated with the on-call EOC team; and may volunteer to assist with Ready NY emergency preparedness presentations to external groups.
IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.
A four-year high school diploma or its educational equivalent and eight years satisfactory full-time professional experience in one or a combination of the following: emergency management, fire or police services, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made. 18 months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in one or a combination of the areas listed in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or
A master' s degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences, or related field, and three years of satisfactory full-time professional experience in one or a combination of the areas described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent and the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above.

Nice To Haves

Experienced leader with proven ability to lead both immediate emergency missions and long-term projects to completion.
Significant emergency management experience in one or all of the following areas: project management, facility operations, logistics, or asset management.
Class B Commercial Driver’s License and experience driving large vehicles on NYC streets; Class A plus.
Ability to manage multiple competing priorities in a fast-paced, high stress environment.
Familiarity with City procurement rules, including alternative sourcing methods (GSA, MWBE, etc).
Proficiency with Microsoft Word, Excel, PowerPoint, Teams, Planner, and Visio.
Competencies – everyone: o Knowledge – possesses appropriate subject matter expertise. o Work Ethic and Productivity – produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership. o Strategic Problem Solving and Innovation – is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking. o Effective Communication – communication is clear, precise, and timely; understands their audience and display confidence in delivering their message. o Teamwork – encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.
Competencies – managers: o Strategic Planning – creates a strategic vision and plan for the unit and communicates a path toward it; ensures unit activities contribute to the articulated vision; aligns the unit’s goals with the broader HCM and agency goals. o Decision Making – demonstrates confidence, decisiveness, adaptability, and good judgement; brings solutions not problems; makes informed, equitable, and sometimes difficult decisions. o Relationship Building – values and seeks diverse perspectives by demonstrating awareness, sensitivity, and acceptance of cultural differences. o Giving and Receiving Feedback – delivers specific and growth-centered feedback whenever the opportunity presents; listens and receives honest and open feedback without defensiveness; provides actionable and constructive suggestions, resources, and guidance on how to improve, enhance, or expand efforts. o Communication to unit} – Regularly communicates the alignment of individual work with unit and agency goals and how it connects to the broader mission of the agency; creates deliverables that are clear, well-written, appropriate to the topic, and targeted to the audience; models integrity and communicates truthfully and transparently, even when difficult or uncomfortable to do so. o Coaching – Uses coaching techniques to support staff, helping them develop and enhance skills by demonstrating and working together; encourages staff professional development, working with staff to develop goals and recommending resources for learning; stays connected on tracking progress; recognizes individual strengths, challenges, and styles, and determines how best to support each person with these in mind; creates environment in which staff members feel open to seeking help, guidance, and support from colleagues or managers as needed. o Team Management – Writes and conducts annual evaluations that include specific examples that demonstrate each individual’s progress toward attainment of goals as well as areas for continued growth; monitors and supports staff progress without micro-managing; mediates conflict among staff, negotiating compromises and solutions when conflicts arise; monitors workload and stress levels among staff members, makes efforts to reduce stress levels through flexible work schedules , listening, and redirecting workflows as possible; is well-versed in all agency policies and procedures; seeks guidance to support team members necessary

Responsibilities

Provide strategic guidance and oversight of the day-to-day activities of the Support Services units. This includes: o All agency facilities, ensuring facility readiness, implementing appropriate maintenance programs and overseeing facility upgrades and improvements. o All agency vehicle resources, ensuring fleet readiness, implementing appropriate maintenance programs, and developing long term strategies for fleet improvement. o The Emergency Support Center operations, ensuring equipment and supply readiness for immediate emergency deployment and maintaining the necessary volume and readiness levels of the appropriate equipment.
Develop annual goals and targets for the units’ programs and assets, as well as for professional growth of unit staff; foster professional growth through coaching, recommended trainings, and constructive feedback.
Develop, communicate, and enforce agency policies related to Support Services: facility, fleet, uniforms, health and safety, equipment and supplies.
Provide oversight and support for the rapid deployment of field-based ad-hoc facilities, such as base camps, temporary shelters, and mobile support centers.
Manage the completion of capital improvement projects to replace or enhance large vehicles, major pieces of equipment, and/or facility enhancements.
Prepare and manage a multi-million-dollar annual budget used to maintain a fleet of vehicles, multiple facilities and purchase all supplies needed by the agency for day-to-day and emergency operations.
Act as the agency’s Health and Safety Coordinator, leading the Health and Safety Committee meetings to develop policy and guidance for use by agency staff and volunteers on a day-to-day basis, during emergency events, and field deployments.
Manage agency asset tracking programs. Ensure accurate and timely inventories for all agency resources. Develop reporting capacities and replenishment strategies in support of agency needs.
Support other agency initiatives as required.

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