Executive Director, Regional Site Leader (Plano)

USAA•Plano, TX

1d•$147,750 - $265,850•Hybrid

About The Position

The General Manager/Site Leader is responsible for ensuring a consistent experience for employees and leaders across the USAA Plano campus. This role cultivates robust communication between each of the GM/Site Leaders to broaden visibility and increase consistency in approach to geographical operations. Ensures facilities are maintained and operated in accordance with USAA standards.

Requirements

Bachelor’s degree or 4 years of related experience in lieu of degree.
10+ years of experience as a Site Leader or GM overseeing a large workforce of approximately 500+ employees and contractors at a major site, preferably in Plano.
Proven collaborative communication skills and ability to influence decisions at senior levels within USAA's complex organizational structure, specifically as applied to the Plano site.
Proven capability to communicate effectively across all levels of the Plano site, from junior representatives to executive management, both within the site and across the broader organization.

Nice To Haves

As a resident of Plano for over 10 years, possesses extensive local knowledge and established deep connections with key officials, providing a strategic advantage for community engagement and government relations.
Proven deep connections with key Plano officials and local military organizations and leadership, leveraging a 10+ year residency in the area.
Strong understanding of the unique needs and challenges of the military community in the Plano area, and a passion for advocating on their behalf within local government and community relations.
Experience collaborating with key Plano resources, local government officials, and partners, influencing local political decisions and strategy, and supervising work to achieve strategic goals for the site.
Executive-level business acumen in government relations, policy development, and strategic alliances, specifically as they impact the Plano site's operations and community engagement.
Validated ability to work with local Plano government officials, including senior administration officials, members of the Texas state Legislature, and state agency officials relevant to the site's operations.
Consistent track record of working with and earning the trust and confidence of high-profile local government leaders in the Plano area, serving as a trusted advisor/counselor on matters pertinent to the site.
Strong understanding of the unique needs and challenges of the military community in the Plano area, and a passion for advocating on their behalf in community and government relations.
Adhere to USAA standards for excellence, quality, and customer satisfaction at the Plano site.

Responsibilities

Acts as the key liaison for the Plano site, facilitating communication between site operations and senior leadership, reporting on site performance, highlighting critical issues, and celebrating achievements.
Acts as USAA's brand ambassador at the Plano site, engaging at member and employee events, and cultivating strategic relationships with key community stakeholders.
Provides strategic direction and oversight to all Plano site support functions (e.g., facilities, security, IT support), ensuring exceptional service and proactive issue resolution.
Establishes and monitors service level agreements (SLAs) with support functions.
Leads the development, implementation, and maintenance of comprehensive Plano site Business Continuity (BC) plans, conducting regular risk assessments and simulations.
Manages and oversees the Plano site's corporate contribution budget, ensuring responsible allocation of resources and adherence to budgetary guidelines.
Empowers Plano site leadership and teams to operate with autonomy while ensuring adherence to USAA's strategic objectives and established directives.
Drives Plano site performance by rigorously monitoring and analyzing key performance indicators (KPIs), identifying areas for improvement, and implementing data-driven solutions.
Oversee the successful execution and integration of association-wide projects within the Plano region/site, ensuring on-time and within-budget delivery.
Builds and oversees the Plano site's team of professionals through recruiting, development, retention, coaching, support, performance management, and managerial activities.
Ensure risks associated with business activities at the Plano site are effectively identified, measured, monitored, and controlled in accordance with USAA's enterprise-wide risk and compliance policies and procedures.
Seek out opportunities for expansion and growth within the Plano market by developing new business relationships and partnerships for USAA.
Recommend measures to improve operational practices and the quality of customer care within the Plano site.
Analyze and report on sales and operational activities at the Plano site to meet objectives and profitability goals.
Cultivate a positive, inclusive, and safety-centric work environment at the Plano site, characterized by mutual respect, open communication, and collaboration.
Undertake any additional duties and responsibilities as assigned at the Plano site.
Perform other duties assigned to support the success of the Plano site and USAA.