Executive Director - Program Director, Head of North America FICC Transformation

JPMorgan Chase & Co.•New York, NY

16h

About The Position

Markets Transformation’s mission is to drive impactful transformation across FICC Market Operations in a collaborative, disciplined, and commercial manner. As a global, data-driven team, the FICC Markets Transformation team has a presence across North America, the UK, India, and Southeast Asia, leading strategic programs spanning target operating model optimization, regulatory change, and delivery of high-impact transformation initiatives in close partnership with Sales & Trading, Compliance, Legal, Finance, and Regulatory—supporting the firm’s broader client strategy. The team drives measurable outcomes across the full post-execution trade lifecycle, from product-aligned Middle Office through end-to-end operational processing. Our technology agenda accelerates simplification and scale by retiring legacy platforms and delivering next-generation digital tools, with a strong focus on AI, automation/robotics, advanced analytics, and digital asset solutions, alongside thoughtful middleware and vendor strategy. The team is also at the forefront of end-to-end regulatory delivery, governing complex change with strong controls — an area of significant business impact and risk focus, globally.

Requirements

10+ years’ experience leading project and product managers in financial services, using recognized project management methodology frameworks.
Demonstrated leadership of AI and digital asset transformation initiatives within financial services, with a deep understanding of their application in financial operations.
Strong ability to build relationships quickly and leverage them to influence direction across multiple stakeholder groups.
Proven track record delivering multiple complex, high-pressure initiatives to firm deadlines, maintaining consistently high-quality outcomes in tight timeframes.
Experienced leading effectively across regions, time zones, businesses, and functions, with strong communication, negotiation, influencing, and relationship management skills.
Excellent written and verbal communication, with attention to detail and ability to simplify complex issues for audiences at all levels using appropriate presentation materials.
Agile leader able to pivot quickly in response to evolving internal/external factors impacting project outcomes.
Strong at interpreting issues, prioritizing, and communicating clear resolution plans and expectations to Senior Management and key stakeholders.
Logical, structured approach to planning, problem solving, and decision-making, paired with strong organizational and prioritization skills.
Confident challenging and refining business requirements and technology solutions to ensure fit-for-purpose outcomes.
Familiarity and practical experience with the OKR framework

Nice To Haves

prior Investment Banking experience (ideally Middle Office/Projects with derivatives and fixed income products)

Responsibilities

Lead FICC Markets transformation initiatives, providing thought leadership on AI and digital asset integration.
Apply combined project and product management expertise to deliver transformation across global lines of business.
Partner closely with Technology teams to drive issue resolution and deliver innovative AI/digital asset solutions.
Collaborate with Business & Operations stakeholders to manage information flow and deliver key milestones.
Run governance and working groups: set agendas, prepare materials, document minutes, track issues, and assign clear action owners.
Provide consistent stakeholder communications (written and verbal), including maintaining project trackers and weekly scorecards.
Own risk management by identifying risks early and driving appropriate escalation and mitigation.
Drive data-driven storytelling to articulate problem statements, challenges, and solutions, and build a storytelling culture.
Define and communicate the target state vs. current state for digitization, automation, AI adoption, and reducing manual touchpoints.
Champion diversity and inclusion and build a culture where people can thrive and excel across the global footprint.
Lead people strategy and development: build effective, diverse teams; coach and mentor; and attract, develop, retain, and recognize top talent.