Executive Director (Pediatric Home Health)

Connect Home Health•Austin, TX

34d•$55,000 - $70,000•Hybrid

About The Position

The Executive Director (Pediatric Home Health) role is responsible for developing and enhancing client and employee relationships, maintaining an excellent rapport with clients and caregivers, and promoting harmonious interpersonal relationships. This position requires strong problem-solving skills, sound judgment, and the ability to evaluate staff performance effectively. The Executive Director must maintain a current awareness of field staff capabilities and limitations, demonstrate sound judgment in assigning duties, and consistently counsel field staff to provide exceptional customer service. Adherence to Connect Pediatrics’ policies and procedures is crucial, including holding nurses accountable for non-clinical policies and procedures. The role involves active involvement in cost containment, effective utilization of nurses, and participation with the Clinical Supervisor in performance management of nursing staff. Leadership is demonstrated through planning, organizing, coordinating, monitoring, and evaluating client services, along with effective communication skills. Day-to-day duties include managing staffing to ensure all patients are adequately covered, maintaining labor and field nurse overtime percentages in line with company goals, and hiring and training new operations team members. The role also involves managing recruiting efforts, ensuring the office meets staffing goals, and managing all job postings, including revisions and reviews. Involvement in career fairs, managing new patient onboarding, serving as the primary non-clinical contact for new patients and nurses until onboarding is complete, and managing client and employee retention efforts are key responsibilities. Additionally, the Executive Director manages client and office relations, ensures timely delivery of nursing supplies and equipment, assists with managing nurse and office employee bonus structures and team-building events, and manages new employee onboarding and orientations. The role includes meeting new nurses during orientation, assisting in marketing events, and visiting client homes.

Requirements

High school diploma; college preferred.
Business office management and supervisory experience preferred.
Healthcare experience preferred.
Excellent written and verbal communication skills.
Speak, read, write and comprehend English.
Ability to handle multiple tasks simultaneously and meet deadlines.
Excellent organizational and time management skills.

Nice To Haves

College degree
Business office management experience
Supervisory experience
Healthcare experience

Responsibilities

Develops and enhances client and employee relationships.
Maintains an excellent rapport with clients and caregivers and effectively promotes harmonious interpersonal relationships.
Demonstrates an ability to identify and solve problems; uses sound judgment to reach quality decisions.
Demonstrates an active and positive role in evaluating staff performance.
Maintains a current awareness of the abilities and limitations of the field staff member.
Demonstrates sound judgment in assigning duties appropriate to each individual.
Consistently counsels field staff members to provide exceptional customer service.
Demonstrates thorough knowledge and adherence to Connect Pediatrics’ policies and procedures.
Holds nurses accountable for carrying out all non-clinical policies and procedures.
Maintains active involvement in cost containment issues and effectively utilizes nurses when assigning cases.
Participates with the Clinical Supervisor in the performance management of the nursing staff.
Provides leadership through planning, organizing, coordinating, continually monitoring, and thoroughly evaluating the services given to clients.
Demonstrates communicating effectively, expressing ideas clearly, and actively listening.
Manage staffing.
Work with team members to ensure all patients are adequately staffed.
Maintain labor percentage in-line with company goals.
Manage field nurse OT percentage in-line with company goals.
Hire and train new operations team members as needed.
Manage recruiting efforts.
Ensure the office is meeting staffing goals.
Manage all job postings (Job postings should be revised and updated weekly and reviewed for accuracy at the beginning and end of each week).
Manage involvement in career fairs
Manage new patient on-boarding.
Meet new families.
Primary non-clinical contact for all new patients and new nurses coming over with the case until the patient is fully onboarded.
Manage client and employee retention efforts
Manage client and office relations.
Ensure nursing supplies, hotspots, Chromebooks, birthday gifts, etc., are timely delivered.
Assist with managing nurse and office employee bonus structures
Assist with office team-building events
Manage new employee onboarding/orientations.
Meet new nurses that come through orientation.
Help conduct orientations as needed.
Assist in marketing events.