Executive Director, P&C Data & Analytics Delivery

USAA

1d•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity: USAA is seeking an Executive Director, P&C Data & Analytics Delivery who will be accountable for the strategy, design, delivery, maintenance, and support of all data and analytics capabilities and technical solutions for USAA’s P&C insurance business, with a specific focus on Distribution, Sales, Agency, SBI, Innovation & Transformation priorities. This pivotal role demands close partnership with senior IT and Business executives within P&C and across the Association to drive innovation and achieve strategic objectives. Key responsibilities include strategic leadership, Agile delivery & execution, business acumen & partnerships, operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX or Plano, TX. Relocation assistance is available for this position What You’ll Do: Performs workload management and prioritization duties in support of operations for the functional area assigned. Applies subject-matter-expert functional knowledge to lead subordinate workers in producing work deliverables in support of departmental initiatives. Develops functional policies, procedures and guidelines. Identifies opportunities and facilitates major improvements to processes and systems. Ensures that the assigned application group develops processes and tools that contribute to the company business objectives. Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation. Oversees the assessment of the technical and business fitness of the application portfolio and their associated costs and risks In partnership with CTO, Infrastructure and IT Security, ensures that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules. Establishes management routines to ensure appropriate oversight of the organization’s software development and maintenance activities. Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization. Evaluates and selects third party vendors to provide value added services. Facilitates the contracting process through the Third-Party Risk Management (TPRM) enterprise process. Responsible for contract company/service performance providing timely feedback to ensure the best value for USAA. Collaborates with CTO to ensure that solutions are consistent with technology standards. Works across IT and business partners to reduce technical debt. Collaborates with other leaders and/or stakeholders and develop an application development strategy that aligns with business strategy, adds value and is within budget constraints. Responsible for team’s adherence to SDLC SDLC and applicable controls. Works to ensure teams have appropriate, development plans consistent with domain of expertise. Mentors across the technical community. Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor's degree in computer science, computer information systems or related field of study; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
10 years of experience of general IT management competencies.
4 years of people leadership experience in building, managing and/or developing high-performing teams required.
Strong technical background of web-based application architecture, system and database architecture, security application integration and object-oriented languages in a large enterprise environment.
Extensive experience in all stages of the software development life cycle: requirements gathering, design, development, testing, and implementation.
Demonstrated ability to communicate technical information to a non-technical audience.
Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required.
Demonstrated experience in vendor contract management and management of distributed development teams and resources.
Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function.
Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
Understanding of Legislative and Regulatory Compliance Requirements.
Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Security, Data or Application Development.
Experience conducting cost benefit analyses and leveraging results to drive technology support solutions.
Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.
Experience and ability to drive a culture of quality and personal accountability through technology support teams.

Nice To Haves

6+ years of people leadership experience
Strong working knowledge of the Property & Casualty Insurance business lifecycle
Demonstrated expertise leading large data engineering teams, including accomplishments in both strategy and execution
Proven experience in data & analytics delivery
Significant experience leading large-scale data modernization initiatives
Expertise in Guidewire, public cloud (especially AWS), Snowflake and DBT

Responsibilities

Performs workload management and prioritization duties in support of operations for the functional area assigned.
Applies subject-matter-expert functional knowledge to lead subordinate workers in producing work deliverables in support of departmental initiatives.
Develops functional policies, procedures and guidelines.
Identifies opportunities and facilitates major improvements to processes and systems.
Ensures that the assigned application group develops processes and tools that contribute to the company business objectives.
Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
Oversees the assessment of the technical and business fitness of the application portfolio and their associated costs and risks
In partnership with CTO, Infrastructure and IT Security, ensures that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules.
Establishes management routines to ensure appropriate oversight of the organization’s software development and maintenance activities.
Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.
Evaluates and selects third party vendors to provide value added services.
Facilitates the contracting process through the Third-Party Risk Management (TPRM) enterprise process.
Responsible for contract company/service performance providing timely feedback to ensure the best value for USAA.
Collaborates with CTO to ensure that solutions are consistent with technology standards.
Works across IT and business partners to reduce technical debt.
Collaborates with other leaders and/or stakeholders and develop an application development strategy that aligns with business strategy, adds value and is within budget constraints.
Responsible for team’s adherence to SDLC SDLC and applicable controls.
Works to ensure teams have appropriate, development plans consistent with domain of expertise.
Mentors across the technical community.
Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists employees with their professional goals.

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