Executive Director of Student Success Services
About The Position
POSITION\: Full-Time Executive Director of Student Success Services (Executive Director): Student Success Services; Haverhill and Lawrence (45 Franklin St.) Campuses; 37.5 hours per week; Non-Unit Professional Position. SUMMARY: Reporting to the Vice President of Student Affairs, the Executive Director provides forward-thinking and strategic leadership and oversight for the college's student support functions, including CARS, PACE, SOAR, and Academic Coaching. This senior leadership role is responsible for fostering a coordinated, student-centered approach that enhances engagement, retention, and overall student success. Using a data-informed framework, the Executive Director will guide initiatives that improve access and persistence while ensuring alignment with NECC's broader enrollment planning and institutional priorities.
Requirements
- Bachelor's degree
- Minimum of 10 years of progressive leadership experience in student support services, accessibility resources, or similar fields.
- Demonstrated success in leading cross-departmental teams and managing complex projects across varied stakeholder groups.
- In-depth knowledge of student support strategies, grant funded programs, and initiatives aimed at enhancing student persistence and completion.
- Proven ability to utilize data analytics for program evaluation and continuous improvement.
- Strong understanding of current trends and challenges in higher education, including policy shifts and demographic changes.
- Excellent communication, leadership, organizational, and interpersonal skills.
- Experience in a higher education setting.
- Familiarity with regional demographics and workforce trends influencing student outcomes and support services.
Nice To Haves
- Master's degree in Student Affairs, Higher Education Administration, or a related field
- Experience at a community college or regional institution
- Bilingual (Spanish/English)
- Experience working with and supporting a culturally diverse population
Responsibilities
- Provide visionary leadership and effective day-to-day management for the CARS, PACE, SOAR, and Academic Coaching programs.
- Design and implement cross-functional strategies to promote collaboration among departments, increase service access, and support holistic student success.
- Ensure departmental compliance with all federal and state guidelines, particularly related to grant-funded programs and initiatives.
- Monitor and analyze student utilization of support services to identify trends impacting persistence and retention; develop data-driven reports and translate findings into actionable strategies to enhance student support planning.
- Partner with Enrollment, Academic Affairs, and Student Life to ensure smooth student transitions from entry to completion.
- Lead and mentor a team of staff, fostering a culture of innovation, accountability, collaboration, and excellence.
- Manage and oversee budgets for all supervised departments, ensuring the effective use of financial and human resources.
- Continuously assess operations for improvement opportunities, leveraging best practices, technology, and process enhancements.
- Represent NECC on internal and external committees, working collaboratively with faculty, staff, and community stakeholders to strengthen student engagement and raise institutional visibility.
- Ability to represent the VPSA or College at internal or external events when needed.
- Maintain a consistent presence across both college campuses (Haverhill and Lawrence).
Benefits
- complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
5,001-10,000 employees
