Executive Director, Maintenance Operations
About The Position
The Executive Director of Maintenance Operations provides enterprise-wide leadership, strategic direction, operational oversight, and regulatory compliance for maintenance operations across multiple regional hospitals in the Beth Israel Lahey Health (BILH) system. This role is responsible for driving standardization, reliability, safety, operational excellence, and continuous improvement across multiple hospitals and community sites while ensuring regulatory readiness and effective stewardship of physical assets and infrastructure. This role ensures that each facility operates at optimal efficiency, safety, and reliability while maintaining compliance with all local, state, and federal regulations. They will lead a multidisciplinary team of directors, managers, and technicians and collaborate with hospital leadership, construction, engineering, and clinical departments to support continuous, system-wide process improvement in facilities maintenance. The role will operate within a matrixed organizational structure, with both direct and indirect reporting relationships across BILH. Responsible for oversight of maintenance operations supporting multiple acute care hospitals, ambulatory facilities, and community sites across the BILH system.
Requirements
- Bachelor’s degree in Engineering, Facilities Management, or related field. Relevant experience may be substituted for the educational requirement.
- Minimum 10 years of progressive leadership experience in healthcare facilities management or maintenance operations.
- Experience overseeing multi-site or system-level operations in a hospital or large healthcare setting is strongly preferred.
- Demonstrated experience managing large teams, complex infrastructure, and multimillion-dollar budgets.
- Strong knowledge of building systems, life safety codes, and hospital maintenance best practices.
- Exceptional leadership, organizational, and communication skills.
- Ability to lead cross-functional teams in a complex, matrixed healthcare environment.
- Proficiency in CMMS, project management tools, and data-driven decision-making.
- Demonstrated financial management skills with experience overseeing capital and operating budgets.
- Ability to analyze operational and financial data and translate insights into strategic decisions.
- Ability to travel regularly between facilities across the hospital system is required.
Nice To Haves
- Certified Healthcare Facility Manager (CHFM) preferred.
Responsibilities
- Develop and implement a system-wide maintenance strategy aligned with organizational goals.
- Identify and assist in managing capital and operational budgets for maintenance operations across all BILH hospitals.
- Establish performance benchmarks, KPIs, and reporting metrics to monitor and optimize maintenance outcomes.
- Collaborate with executive leadership on long-term facility planning, sustainability, and infrastructure modernization.
- Develop and implement an asset management strategy.
- Identify continuous improvement initiatives.
- Evaluate and standardize workforce planning.
- Establish and monitor system-wide maintenance performance standards, productivity metrics, and service level expectations.
- Ensure consistency in maintenance operations, staffing models, and service delivery practices across facilities.
- Monitor the maintenance operations for assigned hospitals within the BILH system, ensuring 24/7 readiness of critical systems (HVAC, electrical, plumbing, life safety, medical gas, etc.).
- Lead standardization of maintenance procedures, preventive maintenance programs, and work order systems across the system.
- Partner with Director of Vendor Services to manage vendors, contract negotiations, and procurement related to maintenance services and equipment.
- Lead emergency preparedness efforts related to infrastructure failure, disaster recovery, and utility interruption.
- Lead the implementation and successful adoption of system-wide maintenance standards and initiatives across BILH.
- Monitor and audit facility conditions to ensure patient, staff, and visitor safety.
- Work closely with hospital engineering and environmental services teams to support accreditation and inspection readiness.
- Ensure ongoing survey readiness and compliance with all applicable regulatory and accreditation requirements including TJC, CMS, OSHA, NFPA, EPA, state, and local regulations.
- Lead corrective action planning and compliance remediation efforts resulting from regulatory inspections and audits.
- Lead, mentor, and develop a high-performing team including directors, facility managers, engineers, and skilled trades staff.
- Foster a culture of accountability, continuous improvement, and customer service.
- Implement training programs and succession planning to ensure skilled workforce continuity.
- Lead organizational change management efforts associated with implementation of enterprise maintenance programs, standards, and technologies.
- Provide leadership and direction to site-based directors and managers while promoting consistency in operational performance across the system.
- Develop leadership talent and succession plans to build organizational capability and workforce sustainability.
Benefits
- Vaccinated against influenza (flu)
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What This Job Offers
Job Type
Full-time
Career Level
Executive
