Executive Director, Industry Accountability

City of New York•New York, NY

13d•$135,000 - $145,000•Onsite

About The Position

The New York City Taxi and Limousine Commission (TLC) is seeking an Executive Director to build and lead the newly-created Industry Accountability unit. This unit will be responsible for researching and analyzing industry and market trends within the taxi and for-hire vehicle sectors. It will also conduct investigations and study driver complaints to identify emerging issues and areas where TLC should focus its regulatory, enforcement, and policy efforts. The goal is to strengthen worker protections and promote driver dignity. The Executive Director will report to the Assistant Commissioner of Program Planning and Management and must be a motivated problem-solver comfortable in a dynamic environment. This role requires direct engagement with stakeholders including drivers, fleet operators, industry businesses, and financial entities like Community Development Financial Institutions (CDFIs). Experience in policy implementation, consumer and worker protection, commercial banking oversight, and/or business law is highly encouraged.

Requirements

A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
Education and/or experience which is equivalent to "1", "2", or "3" above.

Nice To Haves

Experience implementing policy
Experience seeing possibility in ambiguity
Experience in consumer and worker protection
Experience in commercial banking oversight
Experience in business law

Responsibilities

Build, manage, and develop a multidisciplinary Industry Accountability team with expertise in finance and market analysis, regulatory compliance, oversight structures, investigations, data analysis, and policy analysis.
Manage public private partnership initiatives (such as MRP) and engage traditional lenders, CDFIs, or similar entities to meet agency goals and objectives.
Direct audits, data reviews, and investigations of industry practices across taxi, high-volume for-hire vehicle companies (Uber and Lyft), traditional for-hire vehicle bases, and other TLC-regulated businesses to identify trends that may adversely affect drivers’ earnings, working conditions, access to trips, or ability to participate fairly in the industry.
Consult and partner with internal cross-functional teams and external industry experts to achieve unit objectives and goals.
Translate investigative and analytical findings into action by recommending enforcement, rulemaking, policy changes, reporting requirements, or other regulatory interventions necessary to address harmful practices and strengthen protections for drivers.
Conduct quantitative and qualitative research using various data sources, driver complaints, enforcement information, and other sources to identify emerging patterns, discriminatory practices, or changes in corporate behavior that warrant further review or intervention.