Executive Director, HR Operations & Business Partnership

CareAbout•Overland Park, KS

10d•$175,000 - $200,000

About The Position

The Executive Director, HR Operations & Business Partnership is responsible for designing, building, and leading the HR operating model, workforce governance framework, and people infrastructure required to support the organization's continued growth and long-term business objectives. Reporting to the Chief Administration Officer, this role provides executive leadership for HR Operations, Talent Acquisition, employee relations, compliance, workforce planning, and employee-facing HR services across Canada and the United States. As a trusted advisor to senior leadership, the Executive Director partners closely with business leaders to improve workforce effectiveness, organizational performance, manager capability, workforce productivity, and the proactive management of people-related risks. The role is accountable for ensuring that HR processes, governance, workforce support services, operational capabilities, and service delivery continuously evolve to support business growth, operational excellence, and an exceptional employee experience. Working in close partnership with the Vice-President, Centers of Expertise, this leader ensures enterprise people strategies are operationalized effectively and translated into scalable, sustainable business outcomes across the organization.

Requirements

Bachelor's degree in Human Resources, Industrial Relations, Business Administration, or a related field
Minimum of 15 years of progressive HR experience supporting multi-site operations across Canada and the United States
Between 7 to 10 years in senior leadership roles (Director, Senior Director or equivalent)
Demonstrated experience partnering with executive leaders and business unit leaders on workforce strategy, organizational effectiveness, workforce planning, change management, and business transformation initiatives.
Experience leading HR leaders and developing high-performing HR teams in complex, growth-oriented organizations.
Experience driving HR operational excellence, process standardization, and service delivery improvements across multiple locations.
Experience leading the implementation and adoption of enterprise HR programs, technologies, and workforce analytics.
Experience working within a matrixed HR model and partnering effectively with Centers of Expertise.
Strong business acumen with the ability to translate business needs into people strategies and operational execution plans.
Strong understanding of Employment standards legislation in both Canada and the US.
Influencing and negotiation skills.
Strong communication and presentation abilities.
Ability to lead through ambiguity and change.
Collaborative leadership style.
Results oriented.
MS Office Suite Proficiency
Human Capital Management (HCM) platform (e.g., Workday)

Nice To Haves

Depending on location, bilingualism might be required
HR Certification – an asset

Responsibilities

Lead the transformation of HR service delivery through process optimization, technology enablement, automation, and continuous improvement initiatives.
Design, build, and continuously evolve a scalable HR operating model that supports organizational growth, operational excellence, and workforce effectiveness across all business units.
Build organizational capability within the HR team by strengthening business acumen, consulting skills, strategic thinking, and data-driven decision-making to proactively address business challenges and workforce needs.
Drive continuous improvement, standardization, and simplification of HR processes across the organization.
Establish governance structures, service frameworks, operating standards, and operational controls to ensure consistent, scalable, and compliant HR service delivery across the organization.
Partner with executive leaders to assess workforce structures, resource needs, organizational effectiveness, and operational capacity, providing recommendations that support business objectives and sustainable growth.
Identify operational and business needs and work with Center of Excellence enabling HR programs to be translated into practical scalable solutions and successfully implemented.
Leverage workforce metrics, analytics, and organizational insights to identify business risks, inform workforce decisions, support planning activities, and drive actions that improve productivity, retention, and organizational performance.
Ensure high-quality HR support for managers and employees across all business units.
Lead proactive identification, assessment, and mitigation of workforce, employment, compliance, and reputational risks.
Oversee all HR operational activities, including employee relations, workplace investigations, manager and employee support processes, and HR case resolution.
Oversee the management of legal and labor-related matters in partnership with Legal.
Implement and maintain compliance controls, monitoring mechanisms, and operational processes to ensure adherence to employment legislation and regulatory requirements across Canada and the United States.
Ensure the consistent application of HR policies, procedures, and practices.
Lead enterprise-wide deployment, adoption, and execution of core people programs and annual talent processes, ensuring consistent implementation, leadership accountability, and achievement of intended business outcomes.
Partner with the Centers of Expertise to support the implementation of technology, automation, and process improvements.
Develop workforce planning strategies that anticipate future business growth, capability requirements, and talent demands.
Oversee the organization's talent acquisition strategy through the Director of Talent Acquisition, ensuring hiring approaches align with long-term business objectives and organizational priorities.
Ensure recruitment processes, talent pipelines, and workforce planning practices enable the organization to scale efficiently while maintaining a strong candidate experience.
Monitor employee engagement, retention, and workforce trends and partner with leaders to implement actions that address identified risks and opportunities.
Oversee the implementation of retention strategies and corrective action plans.
Ensure effective administration and governance of employee benefits programs in Canada and the United States.