KCOM - Executive Director Practice Management

Atsu Public•Kirksville, MO

12d•Onsite

About The Position

A.T. Still University's Kirksville College of Osteopathic Medicine (ATSU-KCOM) is seeking a full-time, exempt Executive Director for Practice Management on its Kirksville, Missouri campus. The role provides executive leadership and administrative accountability for the strategic, operational, financial, and workforce performance of assigned ATSU ambulatory practices, including Kirksville Family Medicine, Osteopathic Manipulative Medicine, and Psychiatry and Behavioral Health. The position reports to the Dean, KCOM. The Executive Director directs practice operations, resource allocation, revenue cycle performance, regulatory compliance, accreditation and certification activities, and service development. The role leads managers and staff and collaborates with medical leaders to improve access, quality, patient safety, and financial sustainability. It also aligns clinical services with university priorities, community needs, and the clinical education mission. The position requires a college education plus postgraduate studies, with a master's degree in health administration, business administration, or a related field. A doctorate in health administration or a related field is preferred. Candidates should have 3–6 years of progressively responsible healthcare leadership experience with ambulatory operations, staff supervision, budgeting, compliance, and service improvement. Relevant knowledge includes multispecialty ambulatory operations, healthcare reimbursement and revenue cycle, budgeting, Rural Health Clinic (RHC) certification and National Health Service Corps (NHSC) site requirements, regulatory compliance, quality improvement, and academic clinical and residency administration. ATSU offers a comprehensive benefits package, including medical, dental, and vision coverage. If eligible, employee-elected benefits begin the first of the month following the hire date.

Requirements

College education plus postgraduate studies; a master's degree in health administration, business administration, or a related field is required.
3–6 years of progressively responsible healthcare leadership experience involving ambulatory operations, staff supervision, budgeting, compliance, and service improvement.
Knowledge of multispecialty ambulatory operations, healthcare reimbursement and revenue cycle, budgeting, RHC certification and NHSC site requirements, regulatory compliance, quality improvement, and academic clinical and residency administration.
Skills in financial and operational analysis, strategic planning, accreditation and survey coordination, policy development, EHR and practice management systems, workforce management, negotiation, and executive communication.
Ability to lead managers and multidisciplinary teams, manage competing clinical and academic priorities, resolve complex issues, maintain survey readiness, implement change, build partnerships, and exercise sound judgment and accountability.

Nice To Haves

Doctorate in health administration or a related field.

Responsibilities

Direct operations across assigned practices, including staffing, scheduling, patient access, referrals, workflows, facilities and equipment coordination, and service delivery.
Establish operating expectations, resolve cross-department issues, and allocate resources to support reliable patient care and clinical education.
Lead budget development, financial planning, and monitoring of revenue, expenses, productivity, and operating variances.
Evaluate staffing and capital needs, implement corrective actions, and oversee purchasing and resource stewardship within delegated authority in collaboration with Finance and clinical leaders.
Direct recruitment, onboarding, supervision, performance evaluation, staff development, and succession planning for managers and staff.
Address employee relations, discipline, and compensation within university policy and delegated authority; coordinate provider recruitment and workforce planning with medical leaders and HR.
Oversee administrative revenue cycle performance, including charge capture, billing, reimbursement, claims, denials, and collections, in collaboration with Finance and billing teams.
Lead operational improvements to EHR, practice management, reporting, and information exchange systems with IT and clinical leaders.
Develop and implement ambulatory operating plans and service expansion proposals using community needs, market demand, benchmarks, and financial feasibility.
Lead implementation of service development plans, evaluate results, and advise university leadership on practice sustainability, growth, and resource priorities.
Direct administrative oversight of Rural Health Clinic certification and National Health Service Corps site approval and maintenance.
Lead survey preparation, renewals, required documentation, policy implementation, corrective action plans, and ongoing compliance monitoring.
Oversee administrative compliance systems and coordinate residency accreditation support with the DIO and program directors.
Establish and monitor operational measures for access, patient experience, productivity, efficiency, and safety.
Lead process improvement and resolution of patient complaints and operational risks; collaborate with clinical leaders on quality initiatives, incident follow-up, and corrective actions.
Represent practice operations in collaboration with the Dean, Vice Dean, DIO (GME), program directors, HR, Finance, IT, and Communications and Marketing.
Coordinate administrative support for clinical education and residency operations and maintain community partnerships that support patient access and university priorities.
Perform other duties as assigned.