Executive Director, Design Program Management - Channels Design

JPMorgan Chase & Co.•New York, NY

About The Position

If you thrive on turning complexity into clarity and scaling teams that deliver meaningful, human-centered experiences, this role offers a chance to make a lasting impact. You will shape how design work comes to life across products and services used by millions, while empowering talented teams to do the best work of their careers. This is an opportunity to operate at both strategic and hands-on levels, influencing outcomes that matter to customers, the business, and the people who create the work. As an Executive Director, Design Program Management in the Channels Design organization, you lead how large-scale design initiatives are planned, delivered, and measured. You work closely with design, product, technology, and business partners to create the conditions for great design to thrive. In this role, you help teams focus on what matters most, bring structure to complex portfolios, and ensure design outcomes create real value for customers and the firm. You join a collaborative, growth-minded culture that values strategic thinking, operational excellence, and inclusive leadership. You play a critical role in shaping how teams operate at scale, ensuring clarity, momentum, and consistency across complex bodies of work. You balance long-term vision with day-to-day execution, helping leaders and teams navigate ambiguity with confidence. Through strong relationships and clear governance, you enable faster decision-making and more predictable delivery. You model inclusive leadership by creating space for diverse perspectives and supporting teams through change. Your work helps translate design ambition into measurable outcomes that improve experiences for customers and colleagues alike.

Requirements

Bachelor’s degree or equivalent practical experience
Minimum of 15 years of experience in program or project management
Proven experience leading managers and senior individual contributors
Demonstrated experience managing large, complex programs across multiple teams
Experience partnering closely with design or creative teams on digital products or services
Strong ability to plan, prioritize, and deliver work in highly matrixed organizations
Demonstrated ability to influence senior stakeholders and drive alignment
Excellent written and verbal communication skills
Proven track record of operating effectively in fast-paced, collaborative environments

Nice To Haves

Master’s degree or equivalent advanced education
Experience building or transforming design operations at scale
Deep understanding of customer-centered design practices
Experience working across globally distributed teams
Strong background in portfolio management and operational strategy
Experience leveraging AI tool-suite and building operating systems, strongly preferred.

Responsibilities

Lead and develop a team of Design Program Managers, fostering a culture of trust, growth, and accountability
Partner with design leaders to plan, prioritize, and deliver complex portfolios of work
Establish and evolve processes and best practices that support end-to-end experience delivery
Align programs and initiatives with business goals, customer needs, and measurable outcomes
Manage dependencies, risks, and timelines across multiple teams and work streams
Drive effective intake, prioritization, and resource planning across the portfolio
Enable clear communication and strong collaboration across design, product, technology, and business partners
Monitor progress, assess outcomes, and implement continuous improvements to ways of working
Advocate for design teams while balancing quality, speed, and business impact
Anticipate and respond to internal and external factors that influence delivery