Executive Director, Clinical Application Development

CVS Health•Work At Home-Florida, FL

2d•$175,100 - $334,750

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Executive Director, Epic Applications Position Summary The Executive Director of Epic Applications provides enterprise-wide strategic and technical leadership for the organization's Epic electronic health record (EHR) platform, holding executive accountability for Epic strategy, investment, and delivery across the enterprise. This role leads a multi-tiered organization of Directors, senior managers, and analysts responsible for the design, build, and delivery of Epic solutions, and serves as the primary executive partner to the CHIO and business-unit leadership in aligning the Epic roadmap with organizational strategy. The Executive Director brings vast, hands-on EHR expertise (15+ years) spanning Acute Care, Primary Care, Pharmacy Services, Behavioral Health, and Accountable Care Organization (ACO) operations, and is accountable for the Epic platform's long-term vision, enterprise governance, vendor relationship, and financial portfolio, while driving innovation and continuous improvement across the full Epic ecosystem.

Requirements

15+ years of progressive EHR/Epic experience, including significant time in Epic build, design, and senior/executive leadership roles.
Demonstrated experience leading multi-tiered organizations, including Directors and senior managers, in a large, matrixed healthcare IT environment.
Vast, hands-on knowledge of Epic applications across Acute Care, Ambulatory/Primary Care, Pharmacy (Willow), and Behavioral Health (Beacon or equivalent) from a technology/build perspective.
Experience supporting ACO, value-based care, or population health technology initiatives at an enterprise scale.
Proven track record owning large, cross-functional, highly visible programs with multiple interdependencies and enterprise-level risk.
Strong executive presence with a demonstrated track record presenting to and influencing C-suite, board, and physician executive stakeholders.
Excellent problem-solving skills and experience serving as the ultimate escalation point for critical, high-pressure, enterprise-level issues.
Epic certifications in one or more relevant modules
Experience leading Epic upgrades, optimization initiatives, or major go-lives as an executive sponsor or accountable senior leader.
Familiarity with interoperability standards, population health tools, and healthcare regulatory requirements (HIPAA, MU/Promoting Interoperability, etc.).

Nice To Haves

Experience representing an organization at Epic's Global User Conference (UGM/XGM) or comparable industry forums.

Responsibilities

Lead, mentor, and develop a multi-tiered organization of Directors, senior managers, and Epic analysts across all application areas, building leadership bench strength and long-term succession plans.
Set the organizational structure, staffing strategy, and capability roadmap for the enterprise Epic function, including build-vs-buy and internal-vs-partner staffing decisions.
Own performance management, career development, and organizational culture for the Epic organization, fostering accountability, collaboration, and continuous learning at every level.
Serve as a member of the senior IT/clinical informatics leadership team, contributing to enterprise technology strategy beyond the Epic platform.
Own enterprise-wide accountability for Epic build activities, architecture standards, and technical governance, ensuring designs meet clinical, operational, regulatory, and enterprise-architecture requirements.
Direct, design and own delivery for large-scale, highly visible cross functional and interdependent Enterprise projects
Establish, own, and evolve strategic tech alignment, build standards, testing protocols, and change control processes across the full Epic portfolio.
Oversee system upgrades, module implementations, and integration efforts.
Serve as the senior executive point of contact and trusted advisor for all Epic IT initiatives across the enterprise, including C-suite and board-level engagement.
Forge and maintain strategic relationships with physician executives, operational leadership, and business partners across Acute Care, Primary Care, Pharmacy, Behavioral Health, and ACO/population health teams.
Translate enterprise business and clinical needs into actionable technology strategy and prioritized roadmaps.
Present portfolio status, risk, and outcomes to executive leadership, governance committees, and the board as needed.
Act as the escalation point for critical issues, system outages, and cross-team conflicts related to Epic.
Drive enterprise root cause analysis practices and ensure timely, sustainable resolution of high-impact, high-visibility problems.
Own proactive enterprise risk identification across interdependent programs and direct mitigation strategy at the portfolio level.
Set the enterprise strategy for streamlining workflows, reducing technical debt, and modernizing the Epic technology stack.
Maintain current point of view on Epic roadmap releases, industry trends, and emerging tools (e.g., automation, interoperability, AI-enabled workflows), and assess applicability to the organization.
Champion enterprise-wide standardization, best practices, and platform maturity across all Epic applications and business lines.