Executive Director, Client Services

Cheil•Plano, TX

51d•Hybrid

About The Position

We're looking for a strategic and client-focused Executive Director of Client Services to oversee and grow complex, high-profile accounts rooted in Experiential Marketing, driving innovation, integration, and measurable business impact, including event activations, sports marketing and sponsorships, and digital integrations. This senior role is ideal for an agency veteran with deep expertise in building relationships, navigating client needs, orchestrating cross-functional teams, and delivering impactful, results-focused campaigns. The ideal candidate will bring 15+ years of agency experience, including senior leadership across integrated accounts with experience in a top tier agency leading work on top tier brands. You are a master of client service, fluent in cross-channel brand building, and thrive in fast-paced, high-stakes environments.

Requirements

Bachelor's degree in Marketing, Communications, Business, or related field preferred
15+ years in integrated marketing account management, with 10+ years in a senior agency leadership role.
Proven success managing large-scale client engagements across sports sponsorship, retail, and experiential marketing, growing account revenue.
Deep understanding of sports partnerships, including licensing, talent deals, ROI modeling, and rights activation. Olympics experience is a plus.
Expertise in physical-digital brand integration with the ability to seamless blend the online to offline customer experience.
Business acumen with a high-level of understanding of financials, forecasting, and agency operations.
Strong communicator and relationship-builder with a sharp commercial mindset and high EQ.
Able to work in a hybrid office environment with a minimum of 2 days in-office (Tuesdays & Thursdays) and the remaining 3 days optional for remote. However, you must be flexible and open to additional days in-office around client meetings, schedules, and leadership needs.

Nice To Haves

Olympics experience is a plus.

Responsibilities

Serve as the senior strategic partner and client lead across flagship client accounts.
Build and maintain trusted C-level relationships across sports, digital, and experiential verticals.
Lead annual planning, quarterly business reviews, and real-time optimization of integrated marketing programs.
Uncover new opportunities within existing accounts; champion organic growth and white-space innovation.
Ensure seamless delivery of campaigns across all touchpoints-from strategy to execution.
Lead development of sponsorship strategy across league, team, and athlete partnerships.
Oversee negotiation, activation, and measurement of high-impact sponsorships.
Integrate sponsorship assets into multi-channel campaigns, including digital, retail, and experiential.
Partner with rights holders, talent agencies, and production partners to bring campaigns to life.
Manage cross-functional teams including account, creative, strategy, production, and partnerships.
Oversee staffing, budgeting, and project delivery across multiple work streams.
Drive operational excellence and contribute to agency culture, mentorship, and new business development.
Co-leads with other Executive Directors of Account to ensure team training, consistency in ways of working, and growth of a best-in-class account team
Leads new business pitches and represent the agency in an account role in prospective client engagements.
Champions efforts that grow the agency in all facets by contributing to agency marketing and visibility efforts through events, panels, and publications.