Executive Director, Career Centre

Goodwill Industries Ontario Great Lakes • Hamilton, ON

3d • CA$140,000 - CA$150,000

About The Position

The Executive Director, Career Centre provides visionary, strategic direction and leadership for the development and growth of Goodwill's Career Centre. Goodwill is a non-profit organization committed to changing lives and communities through the power of WORK. Our mission is to strengthen people and communities through the power of work, with a vision of everyone working and thriving in inclusive sustainable communities. We welcome all backgrounds, knowledge, abilities, and perspectives, including newcomers to the region. We strive to create a welcoming and respectful workplace where every employee and member feels valued and supported.

Requirements

• Strategic leadership and enterprise thinking.
• Strong business and financial acumen, including revenue modelling and cost management.
• Experience in revenue diversification and/or social enterprise development.
• Market insight and ability to identify growth opportunities and emerging trends.
• Partnership development with a commercial and strategic lens.
• Change leadership and transformation management.
• Data-driven decision-making and performance management.
• Executive communication and influence (government, funders, industry).
• 7–10 years of progressive leadership experience, including leadership responsibility for strategy, financial performance, and team development.
• Demonstrated experience in building or scaling programs.
• Proven success in developing diversified revenue streams (e.g., fee-for-service, partnerships, or social enterprise models).
• Experience managing P&L or program budgets with accountability for financial outcomes.
• Strong understanding of workforce development and employment services.
• Experience working with government funding systems.
• Post-secondary education in business, public administration, social services, or a related field (MBA or equivalent experience considered an asset).

Nice To Haves

• MBA or equivalent experience

Responsibilities

• Develop and execute a multi-year growth and sustainability strategy for the Career Centre, reducing reliance on government funding.
• Establish and achieve revenue diversification targets, including fee-for-service, employer partnerships, and alternative funding streams.
• Identify and implement new business lines, pilots, or social enterprise models aligned with workforce development.
• Position the Career Centre as a preferred provider of workforce solutions within the regional labour market.
• Use data, labour market intelligence, and client insights to design scalable, responsive programs.
• Lead the incubation and scaling of new service models.
• Follow all safety standards set out in legislation and/or Goodwill policies.
• Be actively involved in the health, well-being and safety of themselves and their team.
• Ensure strong governance, compliance, and reporting.

Benefits

• Dental/health benefits available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.
• Equitable access to skills training & coaching, scholarships, and educational credentials.
• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Associate degree