Executive Director, Banquets

Hard Rock Hotel & Casino Ottawa•Las Vegas, NV

1d•Onsite

About The Position

Coming soon to the Las Vegas Strip, Hard Rock Las Vegas will be a fully integrated luxury resort offering world-class hospitality, gaming, dining, entertainment and retail. Positioned on the 50-yard line of the Strip, the resort will feature a nearly 700 ft. guitar-shaped hotel that will change the Las Vegas skyline. The finished complex will feature over 3,700 hotel rooms, approximately 175,000 square feet of gaming space, two spas, multiple pools, live entertainment venues and dozens of restaurants, lounges and retail outlets. Job Summary: The Executive Director of Banquets, under the direction of the Vice President of Food and Beverage and with guidance from the SVP of Sales and Catering, plans and directs the overall Banquets operations, including all related management functions and acts as a key leader and example to the department. The role ensures meticulous record keeping, and prepares, reviews and analyzes reports. In partnership with various departments, the leader drives outstanding guest experiences and ensures seamless events by owning the continued development of the team through highly effective training and SOPs.

Requirements

Requires a BS/BA degree in Hospitality Management or another related field.
Minimum of ten (10) years food & beverage experience including five (5) years at Banquet department head level.
Hands-on experience in the successful pre-opening and launch of large-scale banquet hotel and casino properties.
Minimum ten (10) years Food & Beverage experience, with minimum five (5) years in management capacity.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Strong communication and interpersonal skills to effectively communicate with guests, team members, all levels of management and other departments.
Thorough understand of and ability to drive P&L strength and institute and maintain appropriate programs to effect positive financial results and budgetary procedures.
Well-developed, tactful problem-solving skills with the ability to apply ingenuity and creativity towards a resolution.
Proven ability to direct, motivate and develop staff.
Adaptable to departmental strategic plans in order to achieve organizational goals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Nice To Haves

Master’s degree preferred.
Critical path management strongly preferred.

Responsibilities

Supervise the Banquet Office, to ensure that all payroll, schedules and reports are completed in a timely manner.
OS&E (Operating Supplies and Equipment) management, not limited to planning, sourcing, purchasing, transporting, storing, and installing the non-consumable, day-to-day items required to operate the property. Ensures brand standards are met, costs are controlled through optimized purchasing, and inventory is available to ensure smooth operations.
Collaborate with sales and catering team by reviewing Banquet Event Orders (BEOs) for accuracy, optimizing room setups, ensuring food quality, and managing staff to meet budget and service standards.
Acts as the primary liaison between property management, clients, and union staff, ensuring that all events are executed in compliance with the Collective Bargaining Agreement (CBA)
Collaborates with chefs to align culinary execution with event service, ensuring high-quality food, proper timing, cost-effective menu planning and upholding safety/hygiene standards.
Operationally performs at a high level ensuring best in class service levels for all events.
Leads by example, creating an environment focused on hospitality, service, and product quality.
Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met.
Oversees continued development of training and standards for the team through education, training, coaching, corrective counseling, etc.
Conducts staff meetings, as well as attends Banquet Event Order Meetings, Forecast Meetings, F & B Meetings and Pre-Convention Meetings.
Weekly crew meetings with other Directors and VP of food and Beverage.
Collaborates with Food & Beverage in designing, planning and pricing of all menus.
Keeps departmental labor cost on an acceptable level.
Monitors scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.
Continuously maintains visibility to Team Members and guests while checking on events to ensure that all is running smoothly and as expected.
Prepare and adhere to monthly budget and monthly payroll forecast.
Exhibit behaviors in accordance with all Gaming Commission Regulations and Hard Rock departmental policies and procedures.
Advises staff of and adheres to established hotel policies, food and beverage policies, labor regulations and liquor laws.
Promotes positive public/employee relations at all times.
Maintains a clean, safe, hazard-free work environment within area of responsibility.
Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such.
Monitors P&L statements to ensure objectives are met, and recommends corrective actions as required.
Ensures strong fiscal responsibility is demonstrated by staff.
Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Drive exceptional guest experiences by exceeding expectations in service and product quality, building brand loyalty and guest satisfaction.
Oversee adherence to property policies, procedures, and health and safety guidelines across Banquet department.
Build and maintain positive relationships with key clients and community stakeholders.
Actively participate in philanthropic initiatives and represent the organization at industry events and trade associations.
Uphold the Hard Rock brand’s reputation through ethical practices and by ensuring the successful implementation of brand and business initiatives.
Perform other job-related duties as requested.