Executive Director, AI

Adelphi Group • New York, NY

9d • $150,000 - $250,000 • Hybrid

About The Position

Lead Hearts United’s AI and Automation team and own what we build, why it matters, and how approved opportunities move from technical definition to live solution. Reporting to the Chief Transformation Officer, this role turns AI from potential into measurable value by delivering secure, reliable, and scalable agents, automations, and connected workflows. This leader turns those beliefs into working intelligence that helps ambitious brands move faster, manage complexity, and maintain quality without proportional cost increases. Whatever the technology, people work with people. The role must build AI that elevates human judgment, extends expertise, and gives teams more capacity for strategy, creativity, and growth. This is the senior leader accountable for Hearts United’s AI and automation practice, team, and builds. Operations and Business Strategy own intake, qualification, prioritization, and orchestration. This leader listens in as the technical authority, assessing feasibility, data readiness, effort, risk, and reuse, then takes accountability once an opportunity is approved for build. The Chief Transformation Officer owns the broader transformation strategy, operating model, investment, and enterprise tradeoffs. This leader owns technical direction, solution quality, delivery, and day-to-day leadership of the AI and Automation team, partnering with account teams, product, technology, data, operations, legal, and client stakeholders.

Requirements

• Reporting to the Chief Transformation Officer
• Technical authority assessing feasibility, data readiness, effort, risk, and reuse
• Accountability for technical direction, solution quality, delivery, and day-to-day leadership of the AI and Automation team
• Partnering with account teams, product, technology, data, operations, legal, and client stakeholders
• Experience with AI agents, automations, and connected intelligent workflows
• Experience with solution design across agent architecture, prompt systems, orchestration, APIs, data pipelines, authentication, integrations, and output experiences
• Experience establishing development standards, reusable patterns, shared prompt and component libraries, documentation, and responsible AI controls
• Experience leading and developing multidisciplinary teams
• Experience turning approved opportunities into actionable engineering briefs
• Experience directing onshore, nearshore, and offshore delivery
• Experience managing capacity against high-value work
• Experience leading the delivery lifecycle: define, design, build, validate, deploy, measure, optimize, repeat
• Experience with code review, prompt evaluation, technical and expertise QA, security and access controls, and release decisions
• Experience with documentation, enablement, monitoring, and support for launches
• Experience proving contained use cases, establishing repeatable delivery, and scaling cross-account reuse and production support
• Experience building a high-performing pipeline of AI engineering, automation, data, and prompt engineering talent
• Experience establishing shared coding patterns, prompt libraries, reusable components, peer review, and technical documentation
• Experience creating clear ownership and a disciplined operating cadence

Nice To Haves

• AI should be predictive
• Accountability should be measured through outcomes

Responsibilities

• Set the technical vision and roadmap for AI agents, automations, and connected intelligent workflows.
• Own decisions on architecture, sequencing, reuse, configuration, net-new build, and productization.
• Lead solution design across agent architecture, prompt systems, orchestration, APIs, data pipelines, authentication, integrations, and output experiences.
• Establish development standards, reusable patterns, shared prompt and component libraries, documentation, and responsible AI controls.
• Lead and develop the multidisciplinary team across AI solutions, solutions engineering, automation engineering, data engineering, QA, deployment, and support.
• Turn approved opportunities into actionable engineering briefs with requirements, acceptance criteria, data readiness, success measures, and named owners.
• Direct onshore, nearshore, and offshore delivery as one team, using structured handoffs, visible backlogs, decision logs, and release evidence.
• Manage capacity against the highest-value work while protecting quality, reliability, scalability, and speed.
• Lead the delivery lifecycle after approval: define, design, build, validate, deploy, measure, optimize, repeat.
• Own build quality through code review, prompt evaluation, technical and expertise QA, security and access controls, and release decisions.
• Ensure every launch includes the documentation, enablement, monitoring, and support needed to become part of the work.
• Prove contained use cases, establish repeatable delivery, and scale cross-account reuse and production support.
• Build a high-performing pipeline of AI engineering, automation, data, and prompt engineering talent.
• Establish shared coding patterns, prompt libraries, reusable components, peer review, and technical documentation.
• Create clear ownership and a disciplined operating cadence across handoffs, sprint reviews, architecture gates, releases, and monthly value reviews.

Benefits

• Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.
• Omnicom is committed to hiring and developing exceptional talent.
• We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do.
• We strongly believe that celebrating what makes us different makes us better together.
• Join us—we look forward to getting to know you.
• We will process your personal data in accordance with our Recruitment Privacy Notice.
• For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed