Executive Director, AI Experiences

Comcast•Philadelphia, PA

5d•$215,735 - $323,603

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary AI Experience Strategy & Enterprise Integration Define and own the AI Experiences vision, principles, and roadmap across Comcast Business. Drive AI integration into products and experiences, ensuring AI is embedded where it delivers real customer and business value. Coordinate AI initiatives across Comcast Business to ensure alignment, linkage, and elimination of redundancies, accelerating impact and reducing fragmentation. Translate enterprise AI strategy into clear, outcome oriented experiences that improve customer satisfaction, retention, growth, and operational efficiency, including the CB agentic Roadmap. Identify, prioritize, and scale high impact AI use cases across customer, employee, and operational experiences. Comcast Business Virtual Assistant & Agent Roadmap Own the strategy, roadmap, and evolution of the Comcast Business Virtual Assistant across customer and employee use cases. Define and lead the agent and agentic AI roadmap, including task oriented agents, multistep workflows, orchestration, and human in the loop patterns. Ensure assistants and agents are trusted, explainable, secure, and outcome driven, with clear success metrics. Drive convergence toward reusable agent platforms and capabilities, enabling faster innovation and consistent experiences across teams. Product & Experience Leadership Own the experience layer of AI enabled products and services, ensuring simplicity, clarity, and usability. Partner with Product Management to embed AI into core offerings as experience differentiators, not standalone features. Establish standards for AI interactions, agent behavior, escalation models, and experience consistency. AI Integration & Execution Drive the transition from AI experimentation to production grade, enterprise scale experiences. Partner closely with AI/ML engineering and platform teams to ensure feasibility, scalability, and performance. Ensure AI experiences, assistants, and agents are measurable, continuously improved, and tied directly to business KPIs. Leadership & Governance Build and lead high performing, multidisciplinary teams spanning AI experience strategy, UX, and agent experience design. Champion responsible AI, including trust, transparency, explainability, privacy, and security. Serve as a senior advisor on where and how AI assistants and agents should (and should not) be deployed. Leadership & Culture Build and lead high performing, multidisciplinary teams spanning AI experience strategy, UX, and agent experience design. Foster a culture of customer obsession, experimentation, learning, and accountability. Typically manages multiple teams of professionals. Job Description Core Responsibilities Directs the overall policies and goals for a Product Management department. Leads all phases of the product lifecycle, from inception through product deployment and provides direction of introduction into the marketplace. Evaluates and ensures the viability of new product ideas in the context of the organization's strengths and capabilities, production capability, quality, costs and marketplace demands. Advises staff on clear documentation of new product ideas and reviews user need analysis reports. Develops goals, budget and strategic business plans. Recommends ways to expand sales and profitability. Identifies and evaluates new product ideas or strategic product extensions and ensures goals in revenue growth and market share are achieved. Serves as a subject-matter expert for assigned products. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

AI Adoption
Business
Conversational AI
Customer Experience (CX)
Innovation
Product Management
Strategic Objectives
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
10 Years +

Responsibilities

Directs the overall policies and goals for a Product Management department.
Leads all phases of the product lifecycle, from inception through product deployment and provides direction of introduction into the marketplace.
Evaluates and ensures the viability of new product ideas in the context of the organization's strengths and capabilities, production capability, quality, costs and marketplace demands.
Advises staff on clear documentation of new product ideas and reviews user need analysis reports.
Develops goals, budget and strategic business plans.
Recommends ways to expand sales and profitability.
Identifies and evaluates new product ideas or strategic product extensions and ensures goals in revenue growth and market share are achieved.
Serves as a subject-matter expert for assigned products.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.