Executive Deskside Support Technician
About The Position
Deliver world-class white glove support to all executives, onsite and remote, in a courteous professional manner. Develop solid relationships and demonstrate expert-level ability to inspire trust and maintain confidentiality to best support and improve executive-level needs to better understand how each individual operates and how to best support and improve their experience. Advanced Knowledge, Support, and Troubleshooting of AV, presentation, and teleconferencing equipment. Contributes to the recommendation of new technologies that will be beneficial to the company. Independently resolves complex, break-fix issues; troubleshoots user problems at the desktop or provides phone support to diagnose remote customer issues.
Requirements
- Bachelor's degree or equivalent, related work, or military experience
- 2 years’ experience supporting a corporate, networked computer environment
- Microsoft Windows OS, Active Directory, O365 and Telephony equipment support experience
- Experience with Microsoft Windows OS, Active Directory, and O365 support.
- Experience supporting Telephony equipment.
Nice To Haves
- Bachelor’s degree in Computer Science, Management Information Systems, or related field
- 2-year or 4-year Degree or vocational training equivalent in CS or MIS.
- 10 years of experience supporting a corporate networked computer environment, including: installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting computers; Providing executive/VIP support
- MCP, MSCE or A+ certifications
- Mac OS experience
Responsibilities
- Deliver world-class white glove support to all executives, onsite and remote, in a courteous professional manner
- Develop solid relationships and demonstrate expert-level ability to inspire trust and maintain confidentiality to best support and improve executive-level needs to better understand how each individual operates and how to best support and improve their experience
- Advanced Knowledge, Support, and Troubleshooting of AV, presentation, and teleconferencing equipment
- Contributes to the recommendation of new technologies that will be beneficial to the company
- Independently resolves complex, break-fix issues; troubleshoots user problems at the desktop or provides phone support to diagnose remote customer issues
Benefits
- Competitive compensation package
- Full health insurance benefits are available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
