Roving Executive Concierge - Arlington County

Bozzuto•Arlington, VA

13h•Hybrid

About The Position

The role of Executive Concierge is one of both doing and leading. You and each of your team members are empowered to make first and lasting impressions with all prospects and residents. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships and you are a role model for others who need to do the same. Your natural ability to strike up a conversation and make people feel “at home” is what drives excellence in resident services. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too).

Requirements

2+ years’ experience in a hospitality, retail, travel or hotel environment
Proficient in leveraging social media platforms such as Facebook and Instagram, and a passion to create and deliver engaging and distinctive content.
Outstanding communication skills, both written and verbal
A sharp professional appearance
Competent with various software, apps and computer programs
An eye for detail and a knack for anticipating a customer’s needs
A customer-focused mentality
Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto
Ability to travel (roving) amongst a portfolio of properties within Northern Virginia
Coaching, mentoring and providing training to other members of the resident services team
Solving problems and providing timely assistance to residents and prospects with care
Planning and executing meaningful events and activities that engage residents and foster a sense of community
Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
Generating awareness, interest and excitement via social media
Encouraging happy customers to share the love by writing reviews on social networking sites
Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
Working weekends or evenings depending on the shift
Building a motivating environment that encourages your team to give their very best
Stepping in and taking responsibility for leading when the PM/APM is not present
Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
Solving problems for your customers and treating them like you would your best friend
Meticulously following up with everyone
Playing an active role in making certain the community is impeccable
Jumping in and covering for team members when needed
Seeking out opportunities to enhance the customer’s experience