Executive Communications Senior Manager

Salesforce•Chicago, IL

2d•Hybrid

About The Position

Salesforce is seeking a dynamic leader, coach, and manager to drive communications strategies for company executives and initiatives. This role will involve leading a team of internal and/or agency resources and collaborating with a wide-ranging, matrixed group to achieve communication goals. The position will own all executive communications for the Global Customer Success leader, focusing primarily on internal communications but also including external aspects. The ideal candidate will be a strategic thinker with strong relationship-building skills, capable of connecting ideas and information from a broad landscape, and adept at working in a rapidly changing environment. Key attributes include critical thinking, initiative, and a results-driven approach.

Requirements

Highly organized self-starter with at least 10+ years of communications experience.
Proven track record of leading and executing on complex, enterprise-wide and cross-functional communications programs in a fast-paced environment.
Demonstrated ability to shape compelling narratives and engage with senior leadership.
Ability to simplify messaging and influence teams and stakeholders at all levels.
Ability to deliver and manage concurrent projects, manage ambiguity, and be flexible in your approach.
Ability to educate stakeholders on communications strategies and influence decision making.
Ability to design and execute employee engagement and executive social programs.
Ability to partner effectively with internal teams and outside agencies to reflect the leader’s voice in internal communications, speechwriting, and media messaging.
Critical and strategic thinker and creative problem solver.
Knowledge of the technology/software industry.
Alignment with the Salesforce values of trust, customer success, innovation, equality, and sustainability.
Candidates must be able to show samples of their work.

Responsibilities

Lead communications strategies across multiple portfolios and ensure effective execution to support business and project goals.
Understand business priorities, technical processes, and industry trends to write compelling, concise, and audience-relevant communications.
Partner with project teams, business stakeholders, and senior executives to shape initiatives and develop new ideas.
Provide strategic recommendations and creative communications solutions to drive results.
Establish efficient team processes, drive communications best practices, and proactively identify and develop improvements to team operations and methods.
Deliver executive presentations and effectively advocate the value of our communication strategies.
Manage resources across multiple portfolios.
Use metrics and reporting to track results, measure effectiveness, and identify needs.