Executive Communication Technician

MANTECH • Doral, FL

1d • Onsite

About The Position

MANTECH seeks a motivated, career and customer-oriented Executive Communication Technician to join our team in Doral, FL. The role involves utilizing various tools to manage user access, incidents, and support workflows, troubleshooting and upgrading AV systems and communication equipment, and interfacing with users, vendors, and stakeholders to ensure quality and exceed expectations. The technician will provide advanced technical support for complex hardware, software, and network issues, acting as the top escalation point before Tier 3 or specialized teams. Collaboration with network services, software engineering, and application development teams is key to restoring service and identifying root causes. The technician is expected to independently solve complex problems, often taking a new perspective on existing solutions, and serve as a resource and mentor for less experienced colleagues.

Requirements

• High School Diploma, a relevant bachelor’s degree is equivalent to 2 years’ experience.
• 7+ years of professional information technology experience
• 5+ years of experience in a role performing executive communications support.
• Experience in the service or installation of communications, audio, video, and/or audiovisual presentation systems and IT/networks.
• Two Certifications Required: Security+ or equivalent IAT Level II Certification.
• Microsoft certification: AZ-104 or MS-102 (Must obtain within 3 months of start date)
• Experience with ServiceNow, Active Directory, Windows PowerShell and Office 365.
• Must have an active Secret clearance
• Must be eligible to obtain and maintain a TS/SCI clearance.

Nice To Haves

• Experience with military/diplomatic operations working within a J-6/G-6/S-6 Directorate or with Special Operations Forces (SOF) or the Department of State (DoS) facilitating user access to and use of video display and conferencing across multiple commands and agencies.
• Technical and maintenance skills to perform audiovisual troubleshooting. In-depth understanding of broadcast and video, multimedia, video teleconferencing systems, video and audio streaming technologies and standards.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Responsibilities

• Utilize tools such as Active Directory, Microsoft 365, and ITSM platforms (e.g., ServiceNow) to manage user access, incidents, and support workflows.
• Responsible for troubleshooting, repair, and upgrade of AV systems and communication equipment.
• Interfaces with users, technology vendors, and stakeholders to ensure quality and user experience expectations are exceeded, and emergent industry best practices are routinely considered.
• Provide advanced technical support, troubleshooting complex hardware, software, and network issues (including PCs, servers, mainframes, and printers).
• Act as the top escalation point for complex technical issues before escalating to Tier 3 or specialized teams.
• Collaborates closely with network services, software engineering, and application development teams to restore service and identify root causes of issues.
• The technician independently solves complex problems, often taking a new perspective on existing solutions, and serves as a resource and mentor for less experienced colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED