Executive Client Success Manager, Retail Pharmacy Partnerships
About The Position
The Executive Client Success Manager for Retail Partnerships will manage key PSAO and GPO relationships. This position will manage a portfolio and carry quota for revenue expansion. This role will successfully collaborate with internal stakeholders to align around the business strategy as well as timelines and expectations for technology integration. Success for this role will require strong business acumen, attention to detail and organization, as well as creativity and that success will be reflected in the commercial success of partnerships and ultimate advancement of our customers, collaborators, and Outcomes.
Requirements
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- Works on complex projects of large scope
- Solutions are innovative and consistent with organization objectives
- Ability to work independently with little direction from leadership
- Act as a mentor to less experienced colleagues
- Strong communication skills
- Minimum years of work experience: 5 years
- Licensed Pharmacist
- 2 years training experience
- Minimum of 5 years' experience in business development and strategic alliances
Responsibilities
- Responsible for leading and managing key aspects of servicing and retaining clients
- Ensures appropriate levels of service and operational support to clients by understanding and championing for clients’ needs and requirement
- Leads regular client calls and presents MBR/QBRs
- Supports client onboarding activities, policy creation and modification
- Communicates client program performance, helps inform strategy
- Leads CMS report communication with clients and CMS application review
- Oversees change request submissions
- Oversees the management of data for client accounts
- Collaborates with internal teams to ensure appropriate updating, changing, discontinuing, mapping and validating of client data
- Drives revenue and margin growth with clients through relationship building and consultative selling
- Develops and executes client growth strategy and business plan
- Manages contracting process for renewals, expansions and upsells
- Facilitates contract negotiations and execution for contract renewals and new sold programs
- Manages annual contract renewals and forecasting
- Facilitate internal pricing and proposal process for new sales opportunities for assigned clients
- Leads RFP (request for proposal) and RFI (request for information) responses and presentation
Benefits
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401k Plan with employer match, Roth and Pre-tax contribution options available
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
