Executive Client Relationship Manager

Pitney Bowes•Maryland Heights, MO

2d•$75,000 - $80,000•Onsite

About The Position

Pitney Bowes is now hiring an Executive Client Relationship Manager in our Maryland Heights, MO Presort facility! Join our team and earn $75,000 – $80,000 / annually with the actual pay dependent on your skills and experience as they relate to the job requirements. Shift: Monday–Friday, 8:00 AM–5:00 PM, with flexibility to work outside standard hours based on business needs. As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year. You are: You are a results driven contributor who can manage all client activity while helping our customers receive the maximum results on their mailing campaigns in accordance with USPS regulations. You are a Performance-driven team player who possesses clear verbal and written communications skills, and who can be relied upon to exercise sound judgement when managing the expectations of our internal and external clients.

Requirements

A minimum 3-5 years successful senior level sales and/or account management/development experience
Ability to be available 24/7 to address customer issues as needed
Ability to develop and grow long-term client relationships
Strong communication and negotiation skills including the ability to adapt style as needed
Computer skills using Microsoft Office
Ability to make sound decisions with the information at hand
Ability to organize, prioritize and handle multiple work assignments with frequent interruptions
Detail oriented a must
Excellent verbal, written and interpersonal communication skills
Effective listening skills

Nice To Haves

MDP (Mail Design Professional) Certification

Responsibilities

Manage and build client relationships with large and or complex customers to encourage new and repeat business opportunities
Develop and facilitate the proposal process for assigned clients including budget and pricing development, proposal writing, contract negotiations and other client services
Manage Pitney Bowes Presort Services’ relationship with assigned clients by actively preventing issues
Notify client's senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention
Provide in-depth analysis and presentations to senior level management
Actively engage representatives of named accounts frequently in person and independently develop client relationships to ensure and maintain client retention
Analyze and evaluate required reporting to assure volumes, pricing and quality are appropriate and service level requirements are met
Work with USPS and functional department management and advise and provide recommendations to clients to improve mail quality (i.e. Critical Entry Time, readability, mail piece design, etc.)
Develop a deep understanding of assigned clients' products and long-term business strategies and identify additional revenue and business opportunities
Make recommendations and present proposals to decision makers to increase revenue and profitability
Negotiate contract renewals per Pitney Bowes Presort Services established rate card guidelines and obtain signed contracts for existing contracts up for renewal
Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements
Prioritize plans and communicate regulatory changes for assigned clients and work with them to execute
Develop an effective contract strategy that is measured by the preservation and protection of assigned clients
Determine required contract changes as a result of regulatory changes and negotiate updated contract terms with assigned clients
Represent Pitney Bowes Presort Services at industry events and tradeshows
Obtain within the first year of employment and maintain MDP (Mail Design Professional) Certification
This is an on-site role in Maryland Heights, MO, with responsibility over MO clients and a similar sized out-of-state client book
Other duties as assigned