Executive Client Leader

Marsh McLennan

17h•Hybrid

About The Position

Marsh McLennan Agency's East Region is a leader in the employee benefits marketplace. Our associates simplify employee health and welfare benefits and risk management for regional, national, Fortune 500 and Fortune 1000 companies. We value integrity, collaboration, passion, innovation, and accountability, and we are committed to making a difference in the moments that matter for our colleagues, clients, and communities. The Executive Client Leader of Employee Health and Benefits is responsible for overseeing and managing a team of Account Managers and Account Executives to deliver exceptional service and strategic guidance to clients. This role involves developing and maintaining strong client relationships, ensuring the successful implementation and management of employee health and benefits programs, and driving business growth. The Client Leader supports the team in managing key accounts, collaborates with internal teams to tailor solutions to client needs, and leads the team to achieve performance goals and client satisfaction.

Requirements

Bachelor’s Degree preferred or the equivalent work experience
Minimum of 15 years consulting in EH&B experience.
Leadership experience preferred
3 years Underwriting experience preferred
5 years’ experience with a national consulting firm
Demonstrated leadership skills with the ability to lead and develop high-performing teams
Strong organizational, analytical skills and strong attention to detail
Excellent troubleshooting, decision making and problem solving skills
Solid interpersonal, verbal and written communication skills
Ability to work well independently and as a team member
Ability to prioritize projects and meet deadlines
Ability to follow through on and successfully execute tasks while adhering to specified quality standards
Aptitude for learning internal systems, applications and internal work flow of the department
Must be able to effectively interact and deal with people at all levels inside and outside of the company.

Nice To Haves

Bachelor’s Degree
Leadership experience
3 years Underwriting experience
5 years’ experience with a national consulting firm

Responsibilities

Leads, coaches, and develops a high-performing account management team; Conducts regular one-on-ones, team meetings, and performance reviews; Sets performance standards for direct reports, identifies skill gaps and opportunities for development, and diligently manages performance issues; Ensures all accounts have a clear, deliverable strategy aligned with clients’ business goals and objectives; Supports account teams in setting strategic direction and thought leadership for the account base; Manages the assignment of new accounts based on capacity, expertise, and other relevant criterial; Monitors team capacity and reassigns accounts as needed; Supports account management team in handling complex client issues, negotiations, and at-risk accounts; Leverages relevant, current knowledge in all facets of health and welfare including benefits plan design, funding, wellness, consumerism, employee engagement and disease management; Collaborates with Practice Leader and peers in setting the strategic direction of the consulting practice; Establishes strategic, measurable goals for the account management team, with an emphasis on service quality, revenue growth, and client retention; Assumes responsibility for the retention, growth and development of up to a $10M+ block of business; Support account management in designing comprehensive account strategies including – product expansion, cross-sell opportunities, fee and contract negotiations; Works cross-functionally between Consulting, Sales, and Specialty teams to ensure alignment in the development and execution of account strategy for new business and renewals; Identifies short- and long-term talent needs, partnering with Human Resources in the recruiting process; Trains and onboards new Account Executives; Identifies opportunities for process improvement and supports operational efficiency initiatives
Leads, coaches, and develops a high-performing account management team.
Conducts regular one-on-ones, team meetings, and performance reviews.
Sets performance standards for direct reports, identifies skill gaps and opportunities for development, and diligently manages performance issues.
Ensures all accounts have a clear, deliverable strategy aligned with clients’ business goals and objectives.
Supports account teams in setting strategic direction and thought leadership for the account base.
Manages the assignment of new accounts based on capacity, expertise, and other relevant criterial.
Monitors team capacity and reassigns accounts as needed.
Supports account management team in handling complex client issues, negotiations, and at-risk accounts.
Leverages relevant, current knowledge in all facets of health and welfare including benefits plan design, funding, wellness, consumerism, employee engagement and disease management.
Collaborates with Practice Leader and peers in setting the strategic direction of the consulting practice.
Establishes strategic, measurable goals for the account management team, with an emphasis on service quality, revenue growth, and client retention.
Assumes responsibility for the retention, growth and development of up to a $10M+ block of business.
Support account management in designing comprehensive account strategies including – product expansion, cross-sell opportunities, fee and contract negotiations.
Works cross-functionally between Consulting, Sales, and Specialty teams to ensure alignment in the development and execution of account strategy for new business and renewals.
Identifies short- and long-term talent needs, partnering with Human Resources in the recruiting process.
Trains and onboards new Account Executives.
Identifies opportunities for process improvement and supports operational efficiency initiatives.