Executive Casino Host
About The Position
The Executive Casino Host is responsible for greeting and assisting international VIP casino patrons and guests, approving and monitoring comp issuance, and overseeing the performance of the International Host staff. This role involves attending player events, promoting the Genting Rewards program, seeking new players, and cultivating customer relations to encourage repeat visits and build player value. The Executive Casino Host will also communicate with qualified players to promote special events and may act as an interpreter for dispute resolution. Additionally, they may represent the Company at various events and contribute to the development of standard operating procedures.
Requirements
- Excellent verbal and written communication skills and friendly outgoing personality required.
- Must possess excellent customer service, organizational, and multi-tasking skills.
- Strong knowledge of player tracking systems, comping.
- Must be able to analyze and understand each ethnic groups Culture and Customs in order to provide accurate presentation and services.
- Must have proficient computer skills.
- Must be 21 years or older
- High school Diploma or equivalent required.
- Three (3) years as a Casino Host experience in a high volume or service/hospitality related field with one (1) year in a supervisory capacity.
- Experience with direct and in-direct contact with customers.
- Must be able to obtain and maintain the appropriate gaming license through to the New York State gaming Commission.
Nice To Haves
- College degree preferred.
Responsibilities
- Greets International VIP Casino patrons and guests and assist them with their needs.
- Approve and monitor comp issuance based on player performance in accordance with the approved comp matrix.
- Monitors international Casino Host performance and continually evaluates comp decisions and job execution.
- Attends player events both on and off site, interact with invited players and provide superior guest service.
- Directly supervises the International Host staff. Train, motivate, evaluate and schedule staff.
- Achieves personal and department goals as determined by management.
- Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
- Actively seeks new players through networking.
- Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.
- Speaks with qualified players in person or by phone to sell promotions and special events.
- Acts only as an interpreter with casino personnel’s presence to resolve any disputes on gaming issues with guests.
- May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
- Make suggestions for Department Standard operating procedures and assist in composition, implementing and monitoring.
- Attend all necessary meeting.
- Performs other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
