EXECUTIVE CASINO HOST - Vietnamese Bilingual Preferred

Caesars Entertainment Corporation•Black Hawk, CO

50d•$56,500

About The Position

The team member in this position is responsible for providing superior service to both internal and external guests. The Executive Casino Host is also responsible for identification, development and maintenance of all VIP players as well as for providing a favorable gaming experience for those players.

Requirements

High school diploma or GED equivalent preferred.
Must be able to obtain a Colorado Gaming License.
Must possess strong interpersonal skills, public relations and customer service skills.
Must possess average computer skills, specifically with Microsoft Office programs.
Ability to learn multiple casino tracking programs, inclusive of but not limited to: CMS, AS-400 and LMS.
Must possess prior casino experience and have a good overall working knowledge of casino and marketing operations.
Must be able to learn all essential job functions and computer systems within 90 days of hire.
Subject to random drug testing throughout the year.

Nice To Haves

Bilingual in English and Vietnamese preferred to support our diverse customer base.

Responsibilities

Provides superior guest service, positively affects interactions with guests and team members and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members.
Evaluate customer's play for comping needs.
Communicates with VIP players through telemarketing, letter writing and on-floor interaction about available services, promotional opportunities and special events.
Assist Marketing Department with special events, tournaments, promotions, etc.
Communicates between guests and management to ensure customer satisfaction.
Completes all assigned duties, paperwork and reports in a timely manner.
Review activities and promotional status with Manager of Marketing Operations.
Provides feedback to Manager of Marketing Operations about status and concerns of VIP players.
Completes all company required training within designated time frames.
Must possess excellent phone etiquette skills and have the ability to make over 100+ cold calls per week.
Other duties as assigned.